Our Beta trial is ending soon and we will be moving to a paid subscription service. As a special thanks for your feedback and support, we will be offering extended free access and special pricing to our registered users. If you are not registered yet, register now to qualify. For questions, contact us and we will be happy to help you!

Business 101: Principles of Management Final Exam

Choose your answers to the questions and click 'Next' to see the next set of questions. When you have completed the exam, click submit to see your results. You will lose your work if you close this page. Good luck!

Please answer all questions before submitting. Skipped questions are highlighted below.

1. If a manager was evaluating a country to determine if the company should do business there, he would likely use which of these theories?

2. Which of these organizational structures is based on a formal, centralized network and is best suited for companies that operate in a stable and certain environment?

3. All of the following are examples of budgets an organization might prepare except:

4. Which of these styles would describe a leader who is a role model, and demonstrates the actions that they expect from their followers?

5. A summary of Deming's TQM philosophy would be:

6. Which of the following characteristic is common in low Machs?

7. According to situational theory, a set of universal behaviors or practices should be used by managers.

8. This type of plan is designed with the entire organization in mind and begins with an organization's mission.

9. Which leadership style would be most effective in a crisis situation?

10. Which of Maslow's five needs can a manager fulfill by providing comfortable working conditions, reasonable work hours, and the necessary breaks to use the bathroom and eat and or drink?

11. Which of these terms describes the process by which individuals mentally organize sensory information in their environment to give it meaning?

12. A leader who gives orders and expects compliance is which type of leader?

13. Which of the following describes a mechanistic organization structure?

14. Why is planning important?

15. Which of the following actions might a follower of the Contingency School of Management take?

16. All of the following are examples of marketing controls except:

17. What is the third step in the decision making process?

18. Which of these steps in the planned change process puts the change plan into action?

19. A manager who makes decisions about the day-to-day operations is a

20. If a manager was implementing change in his department using Thorndike's Reinforcement Theory, which action would he be most likely to take?

21. Define the management function of planning.

22. What causes change in organizations?

23. A manager who feels that 'the ends justify the means' would be demonstrating which characteristic?

24. After conducting the SWOT analysis, managers need to ensure that which of these things occur?

25. Why would a company provide training to teams to improve their effectiveness?

26. Which of the following is not a characteristic of a bureaucracy?

27. There is a set process for analyzing alternatives

28. Why do managers study employee motivation theories?

29. All of the following are examples of organizational controls except:

30. All of the following are principles of Total Quality Management (TQM) except:

31. Define the management function of leading.

32. A written statement of termination may include:

33. Which group of people are expected to be able to identify with and commit to upholding the mission statement?

34. Centralized organizations are:

35. One key to successfully implementing change is:

36. If a manager was evaluating his staff to determine if they are motivated by achievement, power, or affiliation - which theory would he be applying?

37. Which is the definition of a group?

38. Which of the following is used to make long term projections for a business?

39. If a manager was going to introduce principles from Fredrick Taylor in the workplace to increase productivity, he would likely implement which of the following:

40. Which of these theories is focused on changing existing processes to increase production efficiency and customer satisfaction?

41. If you wanted to implement Behavior Management principles in your organization, you would do which of the following?

42. Which of the following might be used for evaluating a business decision?

43. If a manager used the terminology 'delegating, participating, selling and telling', which management theory would he referring to?

44. Which neoclassical school of thought is believed to be a result of the Hawthorne Studies?

45. This refers to the positive outcomes that are earned as a result of an employee's performance.

46. If a manager follows the work of Henry Mintzberg, he will likely explain his role in terms of these competencies:

47. If a manager was using the terminology 'forming, storming, norming, performing and adjourning', he would be referring to the work of which theorist?

48. Which type of organization structure is designed with employees reporting to both a functional and a project manager?

49. If a manager was trying to project the completion date for a large project, which tool would he be likely to use?

50. Define an open system.

51. What is the importance of 'hygiene factors' in the workplace, according to Herzberg?

52. All of the following are examples of human resources controls except:

53. It's Darla's first day at her very first job at the ice cream parlor. Darla does not know anything about how an ice cream parlor is run. Darla needs:

54. The four types of plans a manager will use include

55. Should a manager with a global mindset be able to deal with more uncertainty?

56. The company Human Resources department is generally responsible for all of the following processes except:

57. Controlling is the fourth step in a larger process involving:

58. If a manager gave his team a speech describing what the department would look like a year in the future, which principle would he be counting on to help change the department to match his description?

59. All of the following are reasons to prepare a budget except:

60. A person expects that they will have a bad day and is rude to others, which results in them being rude back and the expectation being fulfilled. This is an example of the:

61. If an employee is trained on how to handle conflict in the workplace, which type of training is he receiving?

62. Who is responsible for creating the Gantt chart and task and bonus system?

63. Rating scales are:

64. If a manager wanted to use Expectancy Theory to motivate his employees to work longer hours, what action would he take?

65. 'Controlling' is one of the four primary management responsibilities in an organization. All of the following are also primary management responsibilities except:

66. Who was not a major contributor to the administrative school of management?

67. Which theorist felt that people are motivated to fulfill five basic needs, which he called physiological, safety, social, esteem and self-actualization?

68. To help his employees to find a better balance between work and life, Manny the manager looks for ways to offer his employees alternatives to the typical nine-to-five work schedule. Which of these terms describes what Manny wants to offer his employees?

69. A manager who has employees who trust him, sets clear directions and has formal authority to manage has a situation that is:

70. Which form of international expansion involves working with another company to produce a finished product?

71. 'Path-Goal' is a type of leadership theory that focuses on developing a clear path to achieve goals. Which of the following leadership styles are associated with this theory?

72. Which change model starts with 'unfreezing' employees by helping them understand how the current methods are hindering the success of the organization?

73. If a staff training course included lessons in 'avoidance, accommodation, competition, compromise, and collaboration', what would they be studying?

74. All of the following theories relate to ways of motivating employees except:

75. Which is the best description of a team in an organization?

76. Define qualitative data.

77. What is the purpose of an employee orientation?

78. Which leadership style is characterized by a manager who excels at getting others to like them?

79. Max Weber belonged to the

80. A manager following the work of Frederick Taylor would likely do which of the following:

81. Which of the following is NOT considered a major function of a management position?

82. Which type of leader would be most effective in a situation of crisis?

83. If a company was evaluating the things it does well and poorly, the actions it could take in the marketplace, and things that could happen to negatively impact its business - what type of evaluation would it be conducting?

84. Skills training involves:

85. Which classical management theory focuses on development of management processes and principles for an entire organization?

86. Why do employees resist changes in their organization and workflows?

87. If a manager feels that follower maturity is a major indicator of an employee's readiness to perform work, they would be following which model of leadership?

88. Which would be the most effective action a manager could take to improve productivity and motivation of his staff?

89. Which of these stages describes a time where conflict and competition are at its greatest because group members feel confident and begin to address some of the more important issues surround the group?

90. A manager developing a change strategy using the Force-Field Analysis model would do which of the following:

91. All of the following tools might be used by a manager to make a decision except:

92. The legal environment is the

93. When a manager develops a disaster recovery plan, which management theory is he implementing?

94. Job rotation is good because:

95. Situational leaders will adjust their style to accommodate any _that surround the situation, themselves, and the subordinates.

96. How is a SWOT analysis presented?

97. What is the formal definition of ethics?

98. Give the best definition of 'innovation.'

99. Fayol refers to remuneration as:

100. If you were starting a new business, which of these key planning documents would you create first?

101. Why should a global manager review and understand cultures from different perspectives?