Business 101: Principles of Management Final Exam

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1. If a manager wanted to use Expectancy Theory to motivate his employees to work longer hours, what action would he take?

2. Do people from different cultures grow and develop at different speeds and in different ways?

3. What is top-down budgeting?

4. Bob was just hired as international manager for Images R Us, Inc. He is in charge of and needs to be aware of negotiating, the work environment, and communication, among other things for those countries in which Images R Us does business. In other words, Bob needs to have which characteristic?

5. In the principle of Discipline, Fayol contends that:


defined quality to be more about conforming to standards than to imperfection. For this, he developed four absolutes management must follow with a customer focus in mind.


True or false:

1. External forces can have a significant influence on a company's current operations, growth and long-term sustainability.

2. It is imperative that managers continually monitor and adapt to the external environment, working to make proactive changes earlier on rather than having to take a reactive approach, which can lead to a vastly different outcome.

8. Training needs assessments help to:

9. Managers have _____. Leaders have _____.

10. E-mail or instant messaging channels might be acceptable in organization A, but organization B prefers face-to-face channels. This is an example of:

11. In centralized organizations, with variable work, one manager would generally only be adequate for up to _____ employees. With fixed work, as many as _____ employees can be managed by one manager.

12. Which of these theories is focused on changing existing processes to increase production efficiency and customer satisfaction?

13. In the Testing step of the Hiring Process, a candidate is tested on:

14. The entire team at Fun Time Travel work together to make viewing, planning and booking a vacation on their website a pleasurable and easy experience. This requires an inter-departmental approach to TQM. In regards to TQM, the entire team can be credited with:

15. Mr. Quigley is a lawyer in the criminal law department. He oversees a few paralegals, several secretaries and a driver. Through a process called _____, he passes orders from top managing partners to the employees below him.

16. We looked outside our window and saw what the business market looked like, we researched the key areas of it to make sure we knew what we were dealing with, and then we developed a strategy of how to move to Baltimore. Now we have to _____.


Joey 'Tin Can' Bruno is a trash-sorting supervisor for Trash Management Company (TMC). He supervises 30 trash sorters. TMC is a union shop, so Joey has little autonomy to hire or fire employees. In fact, he cannot even discipline an employee without a formal hearing. Joey doesn't get to know the guys in his facility, either. Joey tends to stay in his office during breaks and lunch. While working, he tends to watch over the guys as they sort trash, often giving strict direction.

Joey has a low LPC and is _____ oriented. His trash-sorting department is situation _____.

18. As a manager, you can account for the _____ needs of your employees by making sure each of your employees know one another, encouraging cooperative teamwork, being an accessible and kind supervisor and promoting a good work-life balance.

19. Which job redesign strategy provides an employee with more tasks to do as part of their job as well as the responsibility and authority needed to complete those additional tasks?


Mary was just hired as the Human Resource Manager for HRM, Inc. Her responsibilities most likely include:

1. Recruitment

2. Promotions

3. Turnover

21. Pat is the new international manager for Global Credit Reports, LLC. He is told to have a global mindset. To Pat, what should this mean?

22. Which type of leader would be least likely to take control of most situations?

23. This began the human relations movement for management. If all management had to do was spend time, express interest in workers' personal well-being, and reward them for a job well done, workers would feel motivation to work harder. In fact, behavior towards work would be positive.

24. occurs between organizational members who are on the same level in the managerial hierarchy of an organization.

25. All of the following are reasons to prepare a budget except:

26. In TQM, this can be looked at like a traffic cop directing all the parts of traffic. Materials can go that way and employees can go this way, while capital has to wait for the light to change. In the end, these three areas come together to help the final product leave the factory or be presented to the customer.

27. Surfboards are a relatively differentiated product with a small target market. There are few companies who manufacture boards. But Big Waves is not immune to changes in the _____. A change in safety codes may mean a stricter set of standards, making design changes almost impossible. This can affect customer satisfaction.

28. All of the following theories relate to ways of motivating employees except:

29. If a manager is talking about moving toward a lean structure and outsourcing non-core functions, which organizational structure is he recommending?

30. In the decision making process, in the first step we typically say, 'What are we trying to fix?' What is this step called?

31. Fredrick Taylor worked alone throughout his career.

32. If you wanted to implement Behavior Management principles in your organization, you would do which of the following?

33. Which of the following is NOT part of the leadership style matrix:

34. If a manager was using the terminology 'forming, storming, norming, performing and adjourning', he would be referring to the work of which theorist?

35. Which of these third-party roles is used to aid the disputing parties in analyzing and understanding the reasons for the conflict so that they can plan a resolution strategy?

36. Let's go to Santa's workshop. Each of the departments needs to have a strong working relationship with one another for the smooth execution of Christmas. But, let's say for a moment that there was a breakdown in communication between the mail and shipping departments. Letters from children were coming in, but the mail department was not inputting the correct information on the shipping labels to ensure that the right toys went to the right children. As you can imagine, this would be a Christmas disaster. By using a _____ structure as you see now, the breakdown in communication can quickly be discussed and resolved, ensuring that both the mail department and shipping department are able to work collaboratively on a solution.

37. What is the importance of 'hygiene factors' in the workplace, according to Herzberg?

38. Which of the following describes a mechanistic organization structure?

39. If you look at Maslow's pyramid you can see how the needs are organized with basic physiological needs, such as air, food, water and sleep, at the _____ and the idea of self-actualization, or when a person reaches the full potential in life, at the _____.

40. In The Weeds Landscaping is a small landscaping company based out of Phoenix, Arizona. The two owners are responsible for their own area of the company: Sean is tasked with the design-build division and Curt is responsible for the maintenance department. Both Sean and Curt manage the functions, responsibilities and employees of their respective functional area, while the employees perform the job-related tasks. Sean's design-build team and Curt's maintenance team are both examples of _____ work teams at In The Weeds Landscaping.

41. The _____ structure was used to separate the Eastern and Western regions of an organization. Each division has a foreman who serves as the top-level executive and also has three landscapers underneath him or her. The owner and CEO remains at the top.


John, wanting a first home, sat down and thought to himself the following:

1. I could stay where I am and not buy a home.

2. If the house I really like is more money than I can afford, I can cut back on other expenses or get a roommate to help pay the monthly mortgage.

In which stage is John in the decision making process?

43. When Martha, the middle-level manager at Nino's, learns about Tommy the CEO's strategic plan for increasing productivity, Martha immediately begins to think about possible _____ plans to ensure that happens. _____ planning for Martha might include things like testing a new process in making pizzas that has been proven to shorten the amount of time it takes for prepping the pizza to be cooked or perhaps looking into purchasing a better oven that can speed up the amount of time it takes to cook a pizza or even considering ways to better map out delivery routes and drivers.


Which of the following are part of the external environment?

1. customers

2. competition

3. people that are generally under the control of the company

45. The Hawthorne studies were designed to find ways to _____.

46. What is mediation?

47. Think of the Thanksgiving dinner scenario. Someone, usually mom or grandma, has to make a list of all the items (materials) they will need - the turkey, of course, as well as all the other items (cranberry sauce, potatoes, green beans - man, this is making me hungry). In operations management, this step is:

48. Which is NOT an area of TQM?

49. Bob is the CEO of Bob's Marketing Ventures, where he is responsible for setting the overall direction of a company. Bob is in which level of management?

50. If a nuclear power plant wanted to simulate what would happen in the event of an emergency, they obviously would not create the emergency in the plant to see what happens. The manager of this nuclear power plant would want to work through the problem in a simulated environment to see what would happen and how they should react. The most probable tool used would be:

51. What is all encompassing and takes an entire company's commitment to quality? This is the driving force behind how all companies view their customer experience.

52. Which of these describes the outcomes of decisions shaped by groupthink?

53. Which leadership style would be most effective in a crisis situation?

54. According to situational theory, a set of universal behaviors or practices should be used by managers.

55. A manufacturer uses several different suppliers of flour to make the product they produce. According to systems management theory, they have which type of system?

56. The _____ structure is best suited for companies that operate in a stable and certain environment. In general, a _____ structure is easy to maintain and rarely needs to be changed when an organization operates in a stable environment.


The Manager of XYZ Company asked an expert to assist him in seeking ways to retain his employees. He was worried about his high turnover rate.

Which of the 14 Principles of Management is being used?

58. Which of these styles would describe a leader who is a role model, and demonstrates the actions that they expect from their followers?

59. If a company was evaluating the things it does well and poorly, the actions it could take in the marketplace, and things that could happen to negatively impact its business - what type of evaluation would it be conducting?

60. You can say 'We want to move our business to Baltimore,' look at the business world through environmental scanning, and then figure out how you're going to get there. You will have to come up with a _____ to go out there and accomplish what you want to accomplish.

61. John wants to purchase his first home. He can only afford $600.00 a month for a mortgage payment. Jon does not own a car and has to take the bus to work, so the house needs to be near a bus station. Also, John needs three bedrooms and two bathrooms. It is during this stage John is:

62. The Hawthorne studies paved the way for _____ and have significantly shaped the manner in which employee motivation is accounted for in the workplace.


True or false:

1. Fiedler's contingency theory contends that there is no one single leadership style that works for all employees.

2. The effectiveness of workers depends on how good a match exists between the leadership style of the leader and the demands of the situation.

64. It is important not to take customers for granted. A goal to increase customer satisfaction from 84% last year to 90% this year is set. Customer service satisfaction must increase by six percent this year. This is a _____ goal.

65. Classical Management focuses on

66. Which is the best description of a team in an organization?

67. Megan found room for a fifth sales rep on her team. According to Weber, she should look to recruit and place a new sales rep based on a person's ability to successfully perform the duties of the position. Hiring someone she is friends with, for example, would be a poor decision by Megan, as there is no guarantee her friend is a competent sales rep. In a bureaucracy, this practice is characteristic of:

68. If a manager was trying to project the completion date for a large project, which tool would he be likely to use?

69. Let's say we are going to invest in energy-efficient lighting. We know that the initial investment would be $15,000, but we also know that our energy cost savings would be $5,000 a year. By using basic math we understand it would take us 3 years to earn back our initial investment of $15,000. What decision-making tool was used?

70. Which of these terms can be used to describe the degree to which an organization divides individual tasks into separate jobs?

71. In systems management theory, no matter what system is present, there are times when the system will work right and have _____, or order to a process where all the parts work harmoniously and in unison with each other. Or, there are times that _____ will be present, and that is discord or a lack of predictability, a gradual decline into disorder.


Characteristics of organic structures include:

1. Well-defined hierarchy

2. Individualized job specialization

3. Highly integrated and dependent functional areas

73. Which of the following might be used for evaluating a business decision?

74. If a manager follows the work of Henry Mintzberg, he will likely explain his role in terms of these competencies:

75. Big Waves is a smaller company with few employees. As a smaller company, they have fewer management levels and manage in a more personal way. Fewer employees mean everyone in the organization is responsible for meeting goals. This is descriptive of:

76. All of the following are examples of budgets an organization might prepare except:

77. All of the following are examples of marketing controls except:

78. Which of the following actions might a follower of the Contingency School of Management take?

79. Why would a company provide training to teams to improve their effectiveness?

80. Define contingency planning

81. Just above esteem on Maslow's hierarchy of needs pyramid is this, which describe a person's need to reach his or her full potential.


Put the following in the correct order to lay out the strategic management process:

1. strategy implementation

2. strategy evaluation

3. environmental scanning

4. strategy formulation

83. Data has a split personality. It is easy to see how the _____ data tells them how often something occurred or how long a situation has been present, but from that information they need to develop a _____ analysis (the how and the why it is happening through first-hand observations or those of others).

84. Using a _____, you can capture your thoughts, review them and, if needed, add more branches, hopefully continuing on until you find your answer. Each decision you make leads you to another decision (or would/could choice) and that choice leads you to another.

85. The end result of motion studies helped to increase

86. Which neoclassical school of thought is believed to be a result of the Hawthorne Studies?

87. If you were starting a new business, which of these key planning documents would you create first?


True or false:

1. For all organizations, specialization is the answer.

2. Work specialization is particularly beneficial in manufacturing.

89. As a manager, you can account for the _____ needs of your employees by offering praise and recognition when the employee does well, and offering promotions and additional responsibility to reflect your belief that they are a valued employee.

90. Job was just hired as the international manager for Banks R Us, Inc. He knows there will be different laws, rules, formal norms and informal norms that will come into play that the manager has to understand and learn. Banking will be different, accounting statements will be different and labor laws will be different. Job will use all of these tools to _____ his operations.

91. Kelly's job description is changing to include a greater deal of responsibility but for the same pay. Kelly is upset, and feels overwhelmed by this change. Manny is a manager with good _____, so he is able to empathize and communicate his understanding of Kelly's frustration with the change to her. Manny quickly works to find ways to motivate Kelly to continue to work at a higher level, despite the additional workload being placed on her.

92. Julie, human resource manager at The Downtown Hotel, abruptly lost her front desk supervisor. This left the front desk unsupervised and in disarray. The decision to promote Katie, a front desk clerk, was the only option to get the front desk back in working order. The process Julie orchestrated is called:

93. What is the goal of diversity?

94. Which of these is not a way to empower employees?

95. One company owning 100% of another company overseas is called

96. The Japanese, through this school of management, believed the company was an organism that needed to have all its parts working to improve how it functioned. That improvement was not limited to just what the company needed to do, but also how employees could do their jobs better and more efficiently. It put everyone in a position of accountability to be the best they could be and was not limited to just having management decide to improve a process but rather demanded that the entire company continually work to do their jobs better, even if they were not asked to.

97. All of the following tools might be used by a manager to make a decision except:

98. Which classical management theory focuses on development of management processes and principles for an entire organization?

99. As a _ manager, Bob believes that his workers hate the idea of having to go to work and do so only to earn a paycheck and the security that it offers. He also believes that they also dislike change and tend to resist it at all costs.

100. If you were dissatisfied with living in your parents' basement at age 40, you might go out and find your own apartment. In doing so, you will fulfill the need for privacy, independence and the ability to bring a date home without having to explain why you still live with your parents. Fulfilling these needs is most likely part of which?

101. As the plan is progressing, and again after it has been completed, it is time to _____.


stressed the importance of total quality management. However, he summed it up by saying total quality management begins at the top of an organization and works its way down. This involved both quality control and quality improvement.

103. After the message is transmitted, the message moves through the channel to the _____, who completes the communication process by interpreting and assigning meaning to the message, which is also known as _____.


True or false:

1. Organizational communication serves as the glue that holds everything together while, at the same time, acting as a magnifying glass by making this more clear.

2. An example of downward communication is if Johnnie was unhappy with the particular process related to his job, he could report this to his manager and make suggestions for how to improve the process.

105. Inequities in rewards can lead to all of the following except


said that, in order to succeed, employers must redesign their processes and systems to:

1. Plan

2. Do

3. Check

4. Act

107. Which is NOT one of the three stages in Kurt Lewin's Model of Change?

108. Work specialization, also called a _____, allows a manager to take complex tasks and break them down into smaller more precise tasks that individual workers can complete.

109. Which category of employees is composed of a collection of two or more people who interact with one another with unified negative purpose?

110. At Take & Bake a Cake the _____ work team is responsible for the whole product line, including pricing, marketing, inventory, customer ordering, packing the ingredients, shipping, customer service and website management. Each team member is tasked with an individual segment but is ultimately responsible for the entire Take & Bake a Cake product line. Members often take turns performing the different tasks for which the team is accountable. This is thought to increase job satisfaction and flexibility for all employees.

111. A _____ leadership role generally involves organizing and directing people to perform tasks, like the job of commanding officer (CO) in the military.

112. Dagne is the new international manager for Globally International, LLC. She is told that when she is _____, she should understand aspects such as how taxes are handled in a foreign country and how that impacts their business and the employment or staffing requirements and laws per country.

113. A chain of command is an order through which authority is shared from top to bottom. In this arrangement, operations are kept close to top management and uniform sets of policies and procedures are followed. It is prominent in which type of organization?

114. At what level are conceptual skills most important?

115. 'Path-Goal' is a type of leadership theory that focuses on developing a clear path to achieve goals. Which of the following leadership styles are associated with this theory?

116. If a staff training course included lessons in 'avoidance, accommodation, competition, compromise, and collaboration', what would they be studying?

117. Which step of Kotter's model was Carl using when he monitored the acceptance of the new service and how well the organizational culture was adapting to having it on the menu of services?


Let us say we want to grow a garden. Our PERT time frame analysis for the first step, determining where the garden could be, looks like this:

Optimistic time: 1 hour

Pessimistic time: 3 hours

Most likely time: 2 hours

What is the expected time?

119. The organizing function is carried out once a _____, or an outline for how to achieve some organizational goal, is in place.

120. In the situational leadership model, which style would be appropriate with followers who have the skills, ability but lack the confidence to perform the work?

121. Gantt's alternative paid employees based on how well they improved their performance at the organization. This system was called:

122. The purchasing department monitors client reviews to determine whether the ratings on the website are similar to those of actual past customers. This makes it possible for purchasing to add more travel packages to the company's inventory. In regards to TQM, the purchasing department can be credited with:

123. After encoding, the _____ will then transmit the message through a channel, or a method of delivery; think of things like e-mail, phone conversations, instant messages, face-to-face discussion, or even a text message.


Motivation can come from many factors, such as:

a. Position within the company

b. Decreased pay and instability

c. Benefits

125. Fiedler's contingency theory states that there are _____ elements that dictate a leader's situational control.

126. The degree to which you are either task-oriented or people-oriented is referred to as your

127. The decision to promote Katie, a front desk clerk, was the only option to get the front desk back in working order. While the decision worked out well to fill the gap in supervision, it left a gap in another area of the operation. Since Katie knows how to do both jobs, the company decided it wasn't necessary to fill the gap. However, asking Katie to perform both jobs caused stress, which led Katie to quit her job. This resignation is known as:

128. Employee empowerment allows workers to feel in control of their


True or false:

1. Much like your vital organs, communication is necessary for all business activities in some form or another. Put simply, vital organs are necessary to sustain life in a human, and communication is necessary to sustain organizational success.

2. Put simply, communication is always easy for the manager.

130. Imagine if, for Thanksgiving dinner, we had too many items to be made in one kitchen. We would need additional capital (more ovens or stoves) to make the dinner happen - these are our _____. So, for example, if we have one oven and need three turkeys cooked, we obviously have a _____ problem (not enough ovens).

131. If a manager was going to introduce principles from Fredrick Taylor in the workplace to increase productivity, he would likely implement which of the following:


True or false:

1. The controlling process is simply a set of steps a manager uses to determine whether organizational goals have been met.

2. Sam wants to make $100,000 more this year that he did last year so he can replace older equipment in the repair shop. Raising the price of repairs can do this. This is a customer service-related goal.

133. Which of these is a key step in a force field analysis?

134. If a manager gave his team a speech describing what the department would look like a year in the future, which principle would he be counting on to help change the department to match his description?

135. If a manager used the terminology 'delegating, participating, selling and telling', which management theory would he referring to?

136. Which would be an effective action a manager could take to improve productivity and motivation of his staff?

137. Which management theory focused on workers being similar to machines, rather than including social factors?

138. If a manager was evaluating his staff to determine if they are motivated by achievement, power, or affiliation - which theory would he be applying?

139. Bob's International is stuck. Their international manager can't figure out why all of the profit can be taken out of the company and sent back to the corporate office in the U.S. Can you help out the international manager? Why is this?

140. What causes change in organizations?

141. If a manager was evaluating a country to determine if the company should do business there, he would likely use which of these theories?

142. According to Fayol's 14 Principles of Management, which principle of management is represented in this example: The band Fayol and the Principles understand that they should specialize in their specific areas; however, there needs to be a leader. Fayol assumes the role as leader and gives everyone orders. He says 'Play this. Do that.' But with that comes responsibility. He knows that, whatever task he delegates to the band, he must make sure that the task is completed, that the task is done in a productive way and that it yields results.

143. Which management theory approach focuses on systems that, when put together, make a whole unit, kind of like a jigsaw puzzle?

144. If a manager was implementing change in his department using Thorndike's Reinforcement Theory, which action would he be most likely to take?

145. Follower ability means

146. This is known as the fifth function of management.


Which of the following are examples of the internal environment?

1. events inside the organization that are generally under the control of the company

2. economy

3. factors inside the organization that are generally under the control of the company

4. political and social conditions

148. All of the following are examples of human resources controls except:


True or false:

1. A person can become a leader without a formal title.

2. A leader has no formal, tangible power over their followers.

150. If a manager feels that follower maturity is a major indicator of an employee's readiness to perform work, they would be following which model of leadership?

151. A manager following the work of Frederick Taylor would likely do which of the following:

152. In the communication process, the _____ will initiate the communication process by developing an idea into a message. This is also known as _____.

153. A company's culture, values and mission are:

154. What four basic skills does a manager need to have? The ability to....

155. 'Controlling' is one of the four primary management responsibilities in an organization. All of the following are also primary management responsibilities except:

156. A law office may have multiple smaller layers of management on all levels throughout the organization. This structure is necessary because there are so many departments.

157. Which type of organization structure is designed with employees reporting to both a functional manager and a project manager?

158. What is a joint venture?

159. Top-level managers, such as CEOs or presidents, will design and execute _____ plans to paint a picture of the desired future and long-term goals of the organization. Essentially, _____ plans look ahead to where the organization wants to be in three, five, even ten years.

160. A manager developing a change strategy using the Force-Field Analysis model would do which of the following:


True or false:

1. The use of work teams has become a routine way of managing organizations.

162. Elton Mayo observed

163. Why do managers study employee motivation theories?

164. According to the Gantt chart, the _____ elements of painting a vehicle would be to strip any original paint, primer, apply your first, second and top coats, and finally, wash, wax and buff the new paint job.

165. Which change model starts with 'unfreezing' employees by helping them understand how the current methods are hindering the success of the organization?

166. Because Catelyn and Cory are merging two companies into one and consequently two sets of employees into one, they will need to ensure that they make the necessary _____-oriented changes to blend the two groups seamlessly. This might include holding some team building events, offering training for new job functions, providing leadership training to any employees who will now assume a management position and offering opportunities to allow employees to demonstrate their area of expertise to managers and co-workers.

167. Regarding self-fulfilling prophecies, McGregor, a behavior management theorist, acknowledged both types of managers as being a legitimate means of motivating employees. However, he stated you would get much better results through the use of which theory?

168. The first step of the strategic management process is known as _____. In that process, political factors include _____.

169. How the company or manager relates and works with the employees is the definition of....

170. Which of the following is used to make long-term projections for a business?

171. Which leadership style is characterized by a manager who excels at getting others to like them?

172. Mary, the new Human Resources Manager for HRM, Inc. recently placed a help-wanted ad in a local newspaper. Mary is focusing on which activity by doing this?

173. Which theorist felt that people are motivated to fulfill five basic needs, which he called physiological, safety, social, esteem and self-actualization?

174. Financial ratios:

175. Business goals can be assessed by:

176. Julie hired Max. Max had the experience and education, was out of work so he was available immediately and also knew a few people who are employed at The Downtown Hotel. Max started making big mistakes, like giving new guests keys to occupied rooms, mixing up room service orders, and giving out incorrect change. Max did not perform up to standards, and in a process known as _____, he had to be let go.

177. Organizational culture involves:

178. The marketing department is responsible to get the cyber-word out to potential clients. Marketers use a wide variety of media sources, like social networking, email and even texting, to get the word out about Fun Time's website. If they notice traffic is not moving toward the website or that clients are not staying online long enough, they will make strong suggestions to the IT department and the research and development department to make changes immediately. The marketing team can be credited with:

179. All of the following are examples of organizational controls except:

180. As a _____, Bernard has to stay abreast to current industry standards and changes occurring in both the internal and external business environments. This also includes monitoring the performance of employees and their level of productivity.

181. A _____ is something that you're very good at, but your competition is not. Disney would be an example of a company with great internal strengths in the area of human resources and employee development. They are known for their excellent employee training via Disney University.

182. A manager who feels that 'the ends justify the means' would be demonstrating which characteristic?

183. Josh is the CEO of Simple Socks, Inc. whose mission is: 'To provide the world with high quality socks at a fraction of the price.' Josh will use this _____ statement to guide his _____ planning efforts by creating strategic plans that are focused specifically on quality and cost efficiency. This might include looking into higher quality materials or pricing out different manufacturers to get the lowest price on their end, which will result in a lower cost to the customer.

184. One of the most popular needs theories is Abraham _____'s hierarchy of needs theory. This individual proposed that motivation is the result of a person's attempt at fulfilling five basic needs: physiological, safety, social, esteem and self-actualization.

185. An effective manager performs what four functions?

186. Define qualitative data.

187. Max Weber belonged to the

188. Melissa the marketing manager has a goal of increasing sales during the month of February. Melissa needs to first spend time mapping out the necessary steps she and her team of sales representatives must take so that they can increase sales numbers. The steps are then organized into a logical pattern so that Melissa and her team can follow them. With which step of the four functions of management is Melissa involved?

189. During an interview, which of the following occur?

190. What is the relationship between a mission statement and a strategic plan?

191. When developing a new marketing campaign for Yee Haw Automotive, a _____ team was used. The team consisted of Mary from finance, Rebecca from marketing, Hector from sales, LeRoy from parts and service and Wild Bill the general manager. Each team member brought a unique perspective to the group due to their functional expertise. The result was a marketing campaign that truly reflected what Yee Haw stands for as a car dealer. Not only was the marketing campaign a success, but the process of working interdependently increased cohesion between each of the functional areas.

192. Which of these is not completed as part of the organizing function?

193. Bob is rating his co-workers and employees on the LPC scale. Which type of person can lead a team in both favorable and unfavorable situations?

194. Why do employees resist changes in their organization and workflows?

195. Data has to be pulled from the data system the company uses in order to be assembled into something a manager can view and understand. The MIS houses _____ data, and it is by no means organized and formatted for the manager to view. Rather, reports are compiled, saved and run at regular intervals to pull data from the system so it can be reviewed.

196. Which of the following is NOT considered a major function of a management position?

197. The company Human Resources department is generally responsible for all of the following processes except:

198. You walk into a room, and it's your job to get everyone seated before a lecture is to begin. Now picture that each one of the people in the room speaks a language other than your language. You have to _____ and get them into their seats before the speaker comes out

199. What is job rotation?

200. Span of Control means:

201. As an entrepreneur, Bernard the Boss is focused on process improvement. He looks for ways to improve productivity and efficiency within his organization and directs the change process from development to implementation. Bernard is in which category of managerial roles according to Mintzberg?

202. Sam, the manager of TQM Auto Repair Shop recently set goals for his business. First, Sam must _____, or a set of 'requirements' for his business.

203. All of the following are principles of Total Quality Management (TQM) except:

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