Admissions Representative: Job Description and Requirements
Admissions representatives provide prospective students with school and program information in hopes of attracting them to their school. Representatives often work for colleges and universities and play both advisory and customer service roles by providing information and direction, as well as promptly answering all questions in order to ensure student satisfaction.
Job Description for an Admissions Representative
Admissions representatives guide school applicants through the application ans admission process by helping them to assess their skills, education and career goals in order to choose the best college and education program. Their career typically starts with training programs to become familiarized with academic and financial aspects of their respective high school, college or university. Once training is completed, admissions representatives provide prospective students with general information on registration, program selection and academic requirements of their establishment.
Admissions representatives may connect with prospective students by answering incoming phone calls, responding to Web inquires, attending college fairs and visiting high schools. Once they have identified a prospective applicant, they often begin with an introductory assessment, such as a phone or campus interview. During the interview, the representative evaluates the applicants qualifications, past experiences and objectives. Additionally, admission representatives may explain academic programs and answer any inquiries regarding applications, enrollment, courses and financial aid. They often record information into a database and follow-up with applicants to update statuses and answer any new questions. Some admission representatives may also give tours and lead general information sessions about their campus.
According to the U.S. Bureau of Labor Statistics (BLS), employment growth for all postsecondary education administrators, which includes admissions representatives, is expected to be 19% between 2010 and 20200 (www.bls.gov). An increase in enrollment will lead to the need for more admissions personnel at colleges and universities. Figures supplied by PayScale.com in November 2013 show that admissions representatives earned a median annual salary of $38,680.
Requirements for an Admissions Representative
Although postings in 2010 on Monster.com indicate that employers may prefer candidates with a bachelor's degree, an equivalent combination of education, experience or training may be considered sufficient. Employers note that previous experience in education, admissions, customer service or sales is favored. Prospective candidates should also have excellent organizational, communication, listening and interpersonal skills, in addition to proficiency in Microsoft Office, database and software applications.
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