Broadband Technician: Job Description, Duties and Requirements
A broadband technician installs, maintains and repairs telecommunication systems, including cable television, broadband Internet and telephone services. They frequently perform these services on-site at homes or businesses. Although the formal education requirements can be minimal, those with limited knowledge, training or expertise could face fierce competition.
Broadband Technician Job Description
Typically, working in the telecommunications industry, a broadband technician installs or maintains cable, Internet and telephone services delivered to a client's home or business. It is most common for these technicians to perform on-site installation and repairs, traveling to client residences or commercial locations.
Job Duties of a Broadband Technician
The day-to-day duties of broadband technicians vary by whether they work on routing at the central office or performing services on-site. Those who work at the central office or switching hubs usually require the most technical expertise, directing and routing broadband information to their destination and troubleshooting central problems. Daily duties for broadband installation technicians include:
- On-site installations
- Correction and repair of clients' broadband service
- Equipment troubleshooting
- Customer service and education
- Detailed record keeping
Broadband Technician Education and Job Requirements
According to the BLS, many employers recommend or require a college education for broadband technicians. A few schools offer certificate and 2-year associate degree programs specific to broadband technology and repair. However, associate and bachelor's degree programs in broadband, telecommunications, electronics or computer science could be beneficial as the field becomes increasingly competitive.
Broadband technician or installation certification and training from the Society of Cable Telecommunications Engineers or Jones/NCTI could also offer an advantage for initial employment or advancement. Broadband installation and repair technicians usually need a valid driver's license, since local and regional travel is common for the position.
Salary and Career Outlook Information
According to the U.S. Bureau of Labor Statistics (BLS), the middle half of broadband technicians and telecommunications equipment installers and repairers made between $42,680 and $63,960 per year as of May 2009 (www.bls.gov). The BLS also reported that, although there would be little employment growth for the position, job prospects should improve for those with some college training.
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