Casino Dealer: Career Information for Becoming a Casino Dealer
Learn about what casino dealers do. Find out more about casino dealers' education and training requirements. Get the details about what kind of job prospects casino dealers have to see if this is the right job for you.
The responsibilities of a casino dealer vary by workplace but typically involve dealing cards for games such as poker or blackjack, operating the roulette wheel or assisting patrons on the slot machine floor. Due to the fast-paced nature of the gambling environment, a casino dealer is usually required to be competent in dealing or operating more than one game. The role of a casino dealer is also one of customer service, which includes making sure visitors are treated fairly and enjoying their casino experience. Another important responsibility of a casino dealer is to be on the lookout for patrons who break the casino rules.
Become a Casino Dealer
Many casino dealers have attended a dealer school either provided by the casino itself or through a vocational school. Gaming programs are common in areas where casinos thrive and typically take no more than six weeks to complete. Student casino dealers will learn not only the rules and procedures of the casino games but local laws and regulations as well. However, completing school is just the first step to working as a casino dealer. Most casinos hold auditions for new casino dealers and consider personality and style, in addition to technical skills.
Casino dealers must be friendly and outgoing. They are expected to represent their establishment well and also depend on tips as part of their income. The ability to do simple math quickly is vital. Good hand-eye coordination and a general enjoyment for the unique casino atmosphere are also important.
Career and Economic Outlook
The U.S. Bureau of Labor Statistics (BLS, www.bls.gov) projected an average growth of 13% for the gaming services industry between 2010 and 2020. The mean annual wage reported for gaming dealers in 2012 was $22,410; however, gaming dealers often work part-time, so the true earning potential of a casino dealer is affected by many variables.
Alternate Career Options
Gaming Surveillance Officer
This is a specialized kind of security guard who monitors the casino gaming floor and casino property in general for incidents of crime, like fraud or trespassing. A gaming surveillance officer will usually patrol the casino, looking at game operations and the behavior of casino guests and employees, and also monitor video and audio camera footage. Some post-secondary education or training is generally required for employment. Licensing requirements vary by state and by whether or not a security guard is armed. Professional voluntary certification is also available. Gaming surveillance officers can expect job growth of 9% from 2010-2020, per the BLS, and those already working in this occupation earned average pay of $32,040 in 2012.
Customer Service Representative
Customer service representatives talk directly to a business or organization's customers, providing assistance or information. They handle orders, complaints, account changes, inquiries, or suggestions from a company's customers or organization's members. Customer service representatives may be authorized to resolve problems and may also pass on serious issues to higher level staff. Many customer service representatives have at least a high school diploma, although some employers may prefer candidates with an associate's or bachelor's degree; customer service representatives in some fields, such as insurance, may need a state license. On-the-job training is common, and some employers help their customer service reps prepare for state licensing, too. According to the BLS, jobs for customer service representatives are expected to increase 15% from 2010-2020. Customer service representatives earned an average salary of $33,110 in 2012, per the BLS.
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