Cell Phone Salesperson: Job Description, Requirements & Career Information
A cell phone salesperson works toward sales quotas for wireless phones, services, and accessories at a store chain or through business-to-business sales for a cellular provider. A college degree is not necessary, but prospective wireless phone sales associates must have obtained a high school diploma and retail sales experience.
Job Description of a Cell Phone Salesperson
Cell phone salespeople must meet the sales and customer service goals of a cell phone provider. A retail cell phone salesperson must keep tabs on the store's prospective customers, increase traffic through activities, and work through family and friends to increase the market awareness of cell phones, smartphones, and other wireless technology. By participating in scheduled PR and marketing campaigns, salespeople add customers who want to change from another cell phone plan and provider.
Wireless phone providers also employ business-to-business (B2B) salespeople to offer the company's services to businesses of all sizes. Job requirements for B2B cell phone sales include a college degree, five years of related work and school experience, customer relations management experience, expertise in growing and keeping count of accounts databases, and a knowledge for selling and managing cell phone carrier plans to private businesses and government agencies, according to job listings from major wireless providers in October 2010. Business-to-business cell phone salespeople concentrate on active accounts with the carrier or prospecting for new accounts.
Requirements for a Cell Phone Salesperson
A college degree isn't needed, but is preferred by most cell phone companies. However, a high school diploma and at least one to three years of retail experience is required. Cell phone salespeople should have verbal and written communication skills, proficiency in Windows and Web-based programs, attention to detail, and customer service skills, according to job postings from cell phone carriers on CareerBuilder.com in October 2010. Many cell phone carrier stores require their new salespeople to take on-site training.
Career Information for Cell Phone Salespeople
Cell phone salespeople work at wireless phone providers in part-time and full-time positions. Most cell phone salespeople make their money off of commission and earn between $15,815 and $49,316 a year, according to PayScale.com in December 2013. The U.S. Bureau of Labor Statistics (BLS) projected employment of retail salespersons in all product sectors should hit 4.9 million by 2020 (www.bls.gov). This growth means an increase in employment of all retail salespersons of about 17% between 2010 and 2020. Chances for future job promotions are available to those who successfully meet their cell phone carrier's performance goals.
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