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Communication Skills Training and Education Program Information

Individuals who are interested in improving their verbal and non-verbal communication skills may enroll in a certificate program, available from many vocational schools, community colleges and universities. Keep reading to learn about what certificate programs teach, how many courses are included and if online instruction is available.

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Essential Information

Persons who are interested in learning more about the communication process while improving their writing and speaking skills may enroll in a communication skills certificate program. Students learn various methods of communicating, along with basic writing essentials for various situations. Communication skills certificate programs typically include 4-6 classes and are available as both online and on-campus programs. Some programs may focus on business communications, while others cover general communications skills. Applicants must have a high school diploma or equivalent.

Program Coursework

Students in a communication skills program become well-defined in speaking and learn to write more effectively. Courses guide students in improving their grammar and language skills. Students gain the skills and knowledge to enter a career where communication is frequently used. Some common topics might include:

  • Communication methods
  • Language rules and sentence structure
  • Listening techniques
  • Non-verbal communication techniques
  • Social and personal communication methods
  • Speaking confidently
  • Business writing
  • Composition of the English language
  • Grammatical rules and sentence structure
  • Social communication

Popular Career Options

Many types of businesses need employees who possess communication skills. Some examples of professionals whose functions include communication techniques may include:

  • Media specialist
  • Public relations specialist
  • Technical writer
  • Call center representative
  • Customer service representative
  • Receptionist
  • Sales representative

Employment Outlook and Salary Info

Public relations specialists were projected to see a 23% increase in jobs from 2010-2020, which is faster than average, according to the U.S. Bureau of Labor Statistics (BLS). The mean annual wages for public relations specialists were $61,980 in May 2012.

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Source: Bureau of Labor Statistics