Computer Support Technician: Job Description and Requirements
The computer support technician wears many hats. Responsibilities include troubleshooting, answering employees' technical questions and providing general technical support. Often, the computer support technician serves as a company's main authority for employees regarding their personal computer and related peripheral equipment.
Job Description
The computer support technician makes sure a company's computer equipment is configured to conform to established guidelines. He or she maintains all terminals and peripherals including printers, modems, personal computers and data communications machines. Responsible for locating and ascertaining the nature of network errors using appropriate software, the computer support technician is in charge of troubleshooting. Along with these duties, he or she fixes and replaces equipment when it is down. The position often requires the individual to be the authority on repairing equipment malfunctions and supplying necessary technical support. The job also entails keeping all computer supplies handy and available. In some cases, the computer support technician monitors compliance with the company's policy on end-users' network use.
Requirements for the Position
This position demands at least a high school diploma, but often a college degree is required. Excellent computer skills are necessary as well as the ability to solve problems and troubleshoot. Customer service experience is usually required. The computer support technician should have strong communication skills and be able to converse with and support those employees who are not technologically proficient.
The position also requires knowledge of basic hardware and software functions and networking. If the computer support technician works in a call center, he or she should be able to type quickly and have the writing skills to enter the data in the job ticket correctly. Organizational skills are essential.
Familiarity with both the MacIntosh and personal computer is also a requirement. The computer support technician should be motivated with a mind attuned to detail. People who wish to become computer support technicians should be willing to accept responsibility and be dependable. Knowledge of different versions of Microsoft, including WinXP through Vista and Windows 7 is also essential.
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9 Popular Schools
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Minimum eligibility requirements:
- Must be a high school graduate or have completed GED
School locations:
- Online Learning
- California (3 campuses)
- Colorado (2)
- Michigan (2)
Online and Classroom-Based Programs
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School locations:
- Online Learning
- Arizona (3 campuses)
- California (16)
- Colorado (3)
- Florida (6)
- Georgia (4)
- Illinois (8)
- Indiana (2)
- Kentucky (1)
- Maryland (1)
- Michigan (1)
- Minnesota (1)
- Missouri (2)
- North Carolina (2)
- New Jersey (3)
- Nevada (1)
- New York (2)
- Ohio (4)
- Oklahoma (1)
- Oregon (1)
- Pennsylvania (5)
- Tennessee (2)
- Texas (7)
- Utah (1)
- Virginia (3)
- Washington (3)
- Wisconsin (2)
Online and Classroom-Based Programs
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Minimum eligibility requirements:
- Must be a high school graduate or have completed GED
School locations:
- California (1 campus)
- Michigan (3 campuses)
- New Jersey (1)
- Ohio (1)
- Texas (2)
- West Virginia (1)
Classroom-Based Programs
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Non-Degree
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- Diploma in IT Support Specialist
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Minimum eligibility requirements:
- Must be a high school graduate or have completed GED
School locations:
- Colorado (1 campus)
Classroom-Based Programs
- Associate
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Minimum eligibility requirements:
- Must be 17 years of age or older
School locations:
- Online Learning
Online Programs
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Non-Degree
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- Career Diploma - Basic Electronics
- Career Diploma - Computer Service & Repair: Hardware
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Minimum eligibility requirements:
- Must be a high school graduate or have completed GED
School locations:
- Online Learning
Online Programs
- Bachelor
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School locations:
- New York (3 campuses)
Classroom-Based Programs
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Associate
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- Associate in Electrical Technology
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Minimum eligibility requirements:
- Must be 18 years of age or older
School locations:
- Online Learning
Distance Learning Programs
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Minimum eligibility requirements:
- Must be a high school graduate or have completed GED
School locations:
- Online Learning
Online Programs
Other Schools:
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School locations:
- Alaska (2 campuses)
Areas of study you may find at University of Alaska include:
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- Graduate: Doctorate, Master
- Non-Degree: Certificate, Coursework
- Post Degree Certificate: Postbaccalaureate Certificate
- Undergraduate: Associate, Bachelor
- Mechanic and Repair Technologies
- Construction Management and Trades
- Electrical Repair and Maintenance
- Computer Installation and Repair
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