Customer Order Clerk: Job Description, Duties and Requirements

A customer order clerk performs order entries for a specific company. Clerks receive orders via phone, mail, Internet and in-person. Some order clerks work remotely while others work at the company location. The minimum requirement to become a customer order clerk is a high school diploma or GED.

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Customer Order Clerk Job Description

A customer order clerk handles all incoming orders and provides the customer with information on a product or service. An order clerk usually works at a register or computer, simultaneously communicating online or on the telephone.

An in-house order clerk may work in a variety of places, from a retail store to a wholesale warehouse. Individuals looking to enter this career should have knowledge of customer service, clerical applications, sales and marketing. The environment is typically fast-paced and high-energy, and an order clerk must be comfortable juggling a multitude of tasks at the same time.

Customer Order Clerk Duties

A customer order clerk performs a wide variety of duties; see the list below for a list of typical job tasks:

  • Checks inventory to make sure requested product is available
  • Computes price and any appropriate discounts
  • Handles customer complaints
  • Prepares contracts and invoices
  • Verifies customer information is correct and up-to-date
  • Checks customer account for credit and outstanding payments
  • Informs customer of shipping date and any possible delays
  • Notifies appropriate department of order and shipping date
  • Reviews orders for accuracy and completion
  • Strives to sell customer additional merchandise
  • Files copies of all orders received

Customer Order Clerk Requirements

A customer order clerk must have at least a high school diploma or GED. An applicant with some college coursework or job experience will have a competitive edge in the job market. Accounting and order entry skills are mandatory. An order clerk must be extremely organized and have the ability to multi-task.

A customer order clerk must be detail oriented and accurate in taking orders and filling out reports. Strong verbal and written communication skills are essential. A clerk must be comfortable with redundant work and minute day-to-day variety. Social skills are also vital for a clerk, as they will be in constant communication with others.

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