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Customer Order Clerk: Job Description, Duties and Requirements

A customer order clerk performs order entries for a specific company. Clerks receive orders via phone, mail, Internet and in-person. Some order clerks work remotely while others work at the company location. The minimum requirement to become a customer order clerk is a high school diploma or GED.

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Customer Order Clerk Job Description

A customer order clerk handles all incoming orders and provides the customer with information on a product or service. An order clerk usually works at a register or computer, simultaneously communicating online or on the telephone.

An in-house order clerk may work in a variety of places, from a retail store to a wholesale warehouse. Individuals looking to enter this career should have knowledge of customer service, clerical applications, sales, and marketing. The environment is typically fast-paced and high-energy, and an order clerk must be comfortable juggling a multitude of tasks at the same time.

Customer Order Clerk Duties

A customer order clerk performs a wide variety of duties; see the list below for a list of typical job tasks:

  • Checks inventory to make sure requested product is available
  • Computes price and any appropriate discounts
  • Handles customer complaints
  • Prepares contracts and invoices
  • Verifies customer information is correct and up-to-date
  • Checks customer account for credit and outstanding payments
  • Informs customer of shipping date and any possible delays
  • Notifies appropriate department of order and shipping date
  • Reviews orders for accuracy and completion
  • Strives to sell customer additional merchandise
  • Files copies of all orders received

Customer Order Clerk Requirements

A customer order clerk must have at least a high school diploma or GED. An applicant with some college coursework or job experience will have a competitive edge in the job market. Accounting and order entry skills are mandatory. An order clerk must be extremely organized and have the ability to multi-task.

A customer order clerk must be detail oriented and accurate in taking orders and filling out reports. Strong verbal and written communication skills are essential. A clerk must be comfortable with redundant work and minute day-to-day variety. Social skills are also vital for a clerk, as they will be in constant communication with others.

Salary and Job Outlook

The Bureau of Labor Statistics (BLS, www.bls.gov) projects that the employment of order clerks will likely increase by about seven percent during the decade from 2010 to 2020. Order clerks earned an average salary of $31,280 a year in 2012, per the BLS. Those employed by rubber and other materials manufacturers, water transportation companies, and scientific research organizations earned the most money in 2012, averaging $45,000 or more a year.

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