Customer Service Representative: Job Duties, Requirements & Career Info

Customer service representatives respond to customer inquiries regarding problems with a company's products or services. They do so by way of phone, e-mail, fax and face-to-face meetings.

View 13 Popular Schools »

Customer Service Representative Job Duties

Customer service representatives take customer questions, complaints and comments. They typically use a computer, telephone or other form of communication to respond to customers' inquiries. They must treat customers with respect and do whatever they can, within company policies, to make sure customers are satisfied with their purchases.

The duties of an individual customer service representative often depend on the nature of the company with which they're employed. For instance, customer service representatives at a telephone company might spend their days providing customers with bill support, while those working for clothing companies might work returns or take questions regarding individual products.

Training Requirements for Customer Service Representatives

Customer service representative jobs often require only a high school diploma and skills in communication, writing and math. However, the level of education needed might be higher for certain fields. For example, a high tech industry, such as engineering, typically requires that its customer service representatives have an associate's or bachelor's degree in engineering or a related field. Specific customer service representative certificate programs are available as well. These often focus on computer and communication skills.

Additionally, customer service representatives often must undergo on-the-job training, during which they may have to learn about an industry that they have little or no prior knowledge of. The length of this training varies by employer, and customer service representatives may be required to update their knowledge and skills on a regular basis.

Customer Service Representative Career Information

According to the U.S. Bureau of Labor Statistics (www.bls.gov), customer service representative jobs were forecast to increase by about 13% from 2012-2022, which was about as fast as the average for all occupations. Growth was due in part to anticipated new technologies creating opportunities, especially for customer service representatives who work through online chat and e-mail. However, some automated technologies will allow customers to conduct their business entirely online and bypass representatives. Mean yearly earnings for customer service representatives were $33,370 as of May 2013.

Show me popular schools

Related to Customer Service Representative: Job Duties, Requirements & Career Info

  • Related
  • Recently Updated
  • Popular
Financial Services Customer Service Representative Career Diploma

Research diploma programs for prospective financial services customer service representatives. Explore examples of banking and...

BA in Customer Service: Bachelors Degree Program Info

Bachelor's degrees in customer service are rare. Instead, the most popular option for those wishing to work in customer service...

Top Schools for Customer Service Management

Read about the top schools for customer service management. Find information about the program options at three top-notch...

List of Free Online Customer Service Classes and Lessons

Free online courses in customer service are offered by real schools. Learn which customer service courses are available, what...

Online Customer Service Courses and Training Programs

Popular Schools

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED
    • Eligibility and relevancy of sample programs below will vary by article and program
    School locations:
    • Online Learning
    • Arizona (3 campuses)
    • California (16)
    • Colorado (3)
    • Florida (6)
    • Georgia (5)
    • Illinois (7)
    • Indiana (2)
    • Maryland (1)
    • Michigan (1)
    • Minnesota (1)
    • Missouri (2)
    • North Carolina (2)
    • New Jersey (3)
    • Nevada (1)
    • New York (2)
    • Ohio (4)
    • Oklahoma (1)
    • Oregon (1)
    • Pennsylvania (4)
    • Tennessee (2)
    • Texas (7)
    • Utah (1)
    • Virginia (3)
    • Washington (3)
    • Wisconsin (1)

    Online and Classroom-Based Programs

    What is your classroom preference?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED
    School locations:
    • Online Learning

    Which degree level do you plan to pursue?

  • School locations:
    • Online Learning
    • Alabama (3 campuses)
    • Arkansas (1)
    • Arizona (3)
    • California (14)
    • Colorado (1)
    • Florida (2)
    • Georgia (3)
    • Iowa (1)
    • Idaho (1)
    • Illinois (2)
    • Indiana (4)
    • Kansas (1)
    • Kentucky (2)
    • Louisiana (2)
    • Maryland (1)
    • Michigan (6)
    • Minnesota (2)
    • Missouri (4)
    • Mississippi (1)
    • North Carolina (2)
    • Nebraska (1)
    • Nevada (2)
    • Ohio (9)
    • Oklahoma (1)
    • Oregon (2)
    • Tennessee (5)
    • Texas (8)
    • Utah (1)
    • Virginia (5)
    • Washington (3)
    • Wisconsin (3)
    • West Virginia (1)

    Online and Classroom-Based Programs

    • Bachelor
        • Bachelor in Business Administration
    • Associate
        • Associate in Business Management

    What year did you graduate from high school?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED
    School locations:
    • Online Learning

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Must complete an application online and submit transcripts for their highest degree earned.
    School locations:
    • Online Learning

    Online Programs

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED
    • Currently not accepting applications from Texas residents
    School locations:
    • Online Learning

    Online Programs

    • Associate
        • Associate of Science - Business Studies

    Which subject are you interested in?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED
    School locations:
    • Online Learning

    What is your highest level of education completed?

  • Minimum eligibility requirements:
    • Must be at least 16 years old and have a high school diploma or GED.
    School locations:
    • Online Learning

    Online Programs

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Masters degree applicants must have a Bachelors degree
    • Doctorate degree applicants must have a Masters degree
    School locations:
    • Online Learning

    Online Programs

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED
    School locations:
    • Online Learning
    • Florida (1 campus)

    Online and Classroom-Based Programs

    What is your highest level of education?

Popular Schools

Avg. Wages For Related Jobs

Source: Bureau of Labor Statistics

Copyright