Emergency Services Dispatcher Education Requirements
Emergency service dispatchers answer emergency phone calls and direct the proper response units to the correct location. They describe pertinent details to police, fire and ambulance departments and may also give callers instructions while emergency assistance is on its way.
Emergency Services Dispatcher Educational Requirements
Becoming an emergency service dispatcher doesn't entail any formal education. According to a 2012 report by the U.S. Bureau of Labor Statistics, BLS, (www.bls.gov), police, fire, and ambulance dispatchers typically have a high school diploma or GED, and many must get state certified. Dispatchers typically complete training on the job within the first 3-6 months of employment; however, some employers require that dispatchers complete training through a professional instruction program.
Formal training or certification is required in some states and by many employers. The Association of Public-Safety Communications Officials International (APCO) offers training programs through its APCO Institute (www.apco911.org). Dispatchers who are certified in CPR by a nationally recognized health agency may pursue Emergency Medical Dispatch (EMD) certification by passing an on-campus or online training program. This certification program meets training standards set by the National Highway Traffic Safety Administration.
The EMD program teaches trainees to take emergency calls, notify emergency services and instruct callers before help arrives. The curriculum covers topics such as federal and state regulations, information gathering, stress management and resource sharing. On-campus programs can be completed in four days of full-time classroom and practical instruction. Online programs take six weeks to complete and culminate in a practical demonstration conducted for the instructor via phone conference. EMDs must recertify every two years by earning 24 hours of continuing education and showing proof of CPR certification.
Employers typically prefer to hire emergency service technicians with strong technical and communication skills because the position involves computer usage and regular correspondence with clients. Since dispatchers are generally available to the public 24 hours per day and year-round, the ability to work flexible shifts is also important. Emergency service dispatchers must be able to perform under stress and may be required to withhold confidential information.
Career Outlook and Salary Information
The field of police, fire, and ambulance dispatchers is expected to grow by 8% over the 2012-2022 decade, per the BLS. The BLS also reported that the median annual salary for this field of workers was $36,300 in May of 2012.
Related to Emergency Services Dispatcher Education Requirements
- Recently Updated
Emergency medical services (EMS) dispatchers respond to crisis calls and may give medical instructions over the airwaves or...
Fire and emergency management workers interested in management positions may complete a Fire and Emergency Response Management...
Emergency medical dispatchers, also known as EMDs or 911 operators, field telephone calls and dispatch the appropriate...
Emergency services degree programs can be ideal for individuals who are interested in working in a management or leadership...
- AAS in Emergency Medical Services: Degree Overview
- Online Emergency Medical Services (EMS) Degree Program Options
- Bachelor's Degree in Emergency Medical Services (EMS): Program Overview
- Schools for Aspiring Vehicle Mechanics
- Animatronics Schools and Courses: How to Choose
- Can I Become a Registered Dietitian Through Online Courses?
- Schools and Classes for Aspiring Nannies: How to Choose
- Online Associates Degrees in Emergency Medical Services: Program Info
- Master in Health Sciences - Emergency & Disaster Management Degree
- Schools for Aspiring Locomotive Engineers: How to Choose
- Computer Management Degree Program Overviews by Level
- Online MBA Vs. PhD Programs in Business: What's the Difference