Front Desk Scheduler: Job Description, Duties and Requirements
Front desk schedulers are typically the first face clients see when they walk into an office. Not only do schedulers greet clients, they are also responsible for a myriad of other clerical tasks, such as answering phones and filing.
Front Desk Scheduler Job Description
Front desk schedulers may also be referred to in the job market as receptionists, secretaries, or front desk clerks. They work in a variety of office settings including doctors' offices, salons, car dealerships, hotels, and corporate offices. Scheduling client appointments, maintaining the office appointment calendar, filing, and sorting mail are common job requirements. Typically, front desk schedulers take client appointments over the phone, fax, by mail, or in-person.
Duties of a Front Desk Scheduler
In addition to general clerical duties such as answering phones, processing mail, greeting clients, and entering appointments into the office schedule, receptionists may also have additional responsibilities depending on the type of office and employer. For example, schedulers working for medical, dental, or psychiatric clinics may be responsible for checking in patients, making sure patients fill out necessary forms, answering phones, and taking messages for physicians, in addition to scheduling patient appointments. Schedulers for hotels may also be responsible for other hospitality duties and customer service responsibilities.
Front Desk Scheduler Requirements
A high school diploma is generally the only educational requirement for schedulers; however, some employers may require formal education or experience. Prospective front office schedulers can find formal education through a diploma, certificate, or associate's degree program in office administration. Specialized programs in medical office administration are also available. These programs train students in office procedures, word processing, and financial procedures.
In addition, receptionists must have good computer, communication, and customer service skills. Because they maintain the office calendar, they must be organized and diligent. They must have knowledge of common office software products to manage schedules and paperwork. Similarly, they must have a good grasp of language and communication, and be able to speak clearly over the phone and in person to communicate with both colleagues and clients.
Salary Info and Job Outlook
The Bureau of Labor Statistics (BLS, www.bls.gov) reports that the employment of secretaries and administrative assistants is projected to grow by 12% between 2010 and 2020, although receptionists will see job opportunities increase by approximately 24% during the same decade. Secretaries and administrative assistants earned an average of $33,560 a year in 2012, per the BLS, just as receptionists were paid an average of $27,050 annually.
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