Healthcare Office Manager: Job Description, Duties and Requirements
An office manager who works in a healthcare setting is involved in all of the day-to-day administrative tasks required to keep a medical practice running smoothly. Healthcare office managers are not responsible for handling patients. Instead, they focus on the business aspects of operating a medical office.
Healthcare Office Manager Job Description
A healthcare office manager can be quite active, because the job deals with so many of the behind-the-scenes tasks in a medical office. Just like an office manager for any other business, the healthcare office manager must be a critical thinker who can communicate effectively. To excel at the job, a manager also must be familiar with the healthcare system. This position should not be confused with a medical manager or administrator position, in that managers and administrators typically have more education and are experienced in a particular field of medicine.
Healthcare Office Manager Duties
Depending on the size of the medical office, a healthcare office manager may have to take on a wide variety of duties. These duties can include:
- Ordering supplies
- Understanding the financial background of the office
- Marketing, or handling public relations
- Fulfilling a human resources role, including hiring staff
- Creating procedures for dealing with patients
- Overseeing staff
Office managers must be able to think creatively, because they are called on to solve problems. People who can work efficiently and have strong organizational skills are best able to handle the myriad duties required.
Healthcare Office Manager Requirements
According to the U.S. Bureau of Labor Statistics (BLS), office management positions frequently require postsecondary training, such as an associate's degree (www.bls.gov). However, those starting out with higher levels of training, such as a bachelor's degree, are on the higher end of the pay scale. The Professional Association of Health Care Office Management (PAHCOM) offers a certification program for healthcare office managers that can be taken once the applicant has experience in the healthcare field and has completed college coursework.
Salary and Job Outlook
In May 2012, the average annual salary of office managers, who are classified by the BLS as first-line supervisors of office and administrative support workers, was $52,830. Workers in this category who were employed in physicians' offices had an average salary of $51,730. According to the BLS, this occupational group is expected to grow by 12% from 2012 to 2022.
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