Job Description of a Banquet Captain
Banquet captains supervise a team of servers at catering and banquet events. They plan, prepare, and execute banquet activities with a goal of ensuring that guests have a favorable event experience.
Banquet Captain Job Description
Banquet captains oversee catered events, primarily at hotels, convention centers, and other venues. They schedule banquet service personnel, assign specific tasks or services, ensure that safety and sanitation codes are followed, and train staff to recognize improper guest behavior. Banquet captains also work with the food and beverage director and coordinate with kitchen staff to get details of the menu, food preparation activities, and service standards. They also examine the cleanliness of the venue, such as the condition of the bathrooms, prior to a function.
Banquet captains ensure the venue is ready before guests arrive, including the dining tables, bar, food, and beverages. During the event, they interact with the host to respond to any special requests or last-minute adjustments. They monitor the activities of workers and guests and respond to questions, complaints, or comments that may arise.
Once an event is over, banquet captains might review the charges incurred and collect payment, according to December 2011 job listings on Hcareers.com, an online job board for the hospitality industry. They also supervise clean-up, inventory, and storage of supplies and equipment.
Job Information for Banquet Captains
According to job postings on Hcareers.com, banquet captains must have a high school diploma, a few years of experience in banquet or catering service, prior experience in a supervisory role, and strong customer service skills. It also can be beneficial to hold certification to serve alcoholic beverages.
Banquet captains must be available to work on weekends, evenings, and holidays. They must be able to stand for long periods of time, lift and carry items such as food trays and equipment and perform other duties as needed. They must also have strong organizational and decision-making skills.
Banquet captains may be employed in hotels, catering firms, banquet halls, casinos, resorts, restaurants and cruise ships. PayScale.com reported in December 2013 that the median annual salary for banquet captains in casinos was $31,412.
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