Job Duties for a Secretary in a Doctor's Office

A secretary in a doctor's office is one of the most essential components within a medical facility. While making duties easier for the doctor, the secretary also is required to directly represent and maintain the professional image set forth by the medical establishment.

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Duties and Responsibilities of a Medical Secretary

Clerical and Administrative Duties

Secretaries have many office duties, and common clerical tasks include reporting simple medical histories, offering referrals, arranging for patients to be hospitalized, ordering office supplies and making appointments. A medical secretary also prepares a wide variety of reports, speeches, articles and conference notes.

Duties relating to Health Insurance Procedures

Duties relating to health insurance are often the most complex tasks a medical secretary performs. A secretary is required to have an extensive knowledge of common health insurance terminology and procedures, including deductibles, co-payments and benefits. Secretaries also calculate out-of-pocket costs for patients, which require a knowledge of insurances policies and common billing practices and procedures.

Duties relating to Communication Skills and Abilities

When patients visit their doctor, they expect an organized, personal and professional experience. Secretaries ensure that each patient has a personable and professional office visit from start to finish. Strong communication and people skills are virtually essential when working with patients as well as other members of the office staff.

Common Equipment Used in a Doctor's Office

A secretary in a doctor's office uses a wide variety of office equipment, such as fax machines, photocopiers, scanners and conference telephone systems. In addition, medical secretaries must be able to proficiently use a computer to create spreadsheets, compose e-mails, manage patient records and create reports.

Medical Secretary Salary and Employment Outlook

According to the U.S. Bureau of Labor Statistics (BLS) in 2012, the annual median salary for medical secretaries was $31,350. The BLS reports that while employment for secretaries and administrative assistants in general is expected to grow as fast as the average for other occupations, at 12%, from 2010-2020, medical secretaries should expect much faster growth of 41% due to the rapid growth of the medical field (

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