Copyright

List of Free Online Customer Service Classes and Lessons

Free online courses in customer service are offered by real schools. Learn which customer service courses are available, what topics they cover and if they lead to college credit.

Online Customer Service Class Information

Students interested in honing their customer service skills can take courses free of charge over the Internet, some of which are available through the OpenCourseWare (OCW) system. OCW enables students to download course materials and study in a self-paced manner without the pressure of grades, but college credit is not provided. Other institutions offer a variety of educational video lessons that can provide useful tips for attracting and keeping customers.

Massachusetts Institute of Technology

Listening to the Customer deals with market research based on a qualitative analysis of what the customer wants. Types of market research analysis include focus groups, surveys and interviews. This OCW course is intended to provide students with market research skills that are useful in many careers, including research and development, management, product management and advertising. The original course was structured around group work, and while OCW learners have access to project assignments, they will be unable to complete the group projects. Individual assignments are available as well. In addition to downloading lecture notes, the student needs a tape recorder if he or she wishes to complete the assignments.

Monterey Institute of International Studies

The Failure, Customer Discovery and Development video is about one hour in length and features a lecture by a University of California - Berkeley professor at the Monterey Institute of International Studies. The instructor discusses entrepreneurship and emphasizes the importance of recognizing who the customer base is in order for a start-up business to be successful.

The Open University

Introduction to Customer Service teaches students the difference between customer service and customer care. The 12-hour course also examines customer-related legislation. Students can access lectures, as well as activities that test learning.

Keep on Trucking Customer provides an introductory-level reading on customer service methods. The reading states that although all businesses are part of some type of supply chain, the customer is always at the heart of this chain. The text comes with two visual charts that help demonstrate the principles of supply chains.

Stanford University

Customers Are Key briefly explores the importance of communicating with customers to sustain successful business ventures, particularly technology enterprises. This short video can be viewed online or downloaded. Negotiating with Customers and Clients is the last in a series of eight lectures. This free lesson is led by a CEO in the form of a video podcast that can be downloaded and viewed offline. The video emphasizes that the majority of business deals take place with customers, making good customer service a vital ingredient. Additionally, students can learn some key points for successful negotiations.

The Value of Customer Service video is the second in a series of eight lectures. The importance of customer service in growing a business is the focus of this 6-minute video. Taught by an ex-CEO, this lesson is part of the Entrepreneurial Thought Leader Series.

Show me popular schools

Related to List of Free Online Customer Service Classes and Lessons

  • Related
  • Recently Updated
  • Popular
BA in Customer Service: Bachelors Degree Program Info

Bachelor's degrees in customer service are rare. Instead, the most popular option for those wishing to work in customer service...

How to Become a Customer Service Engineer: Career Roadmap

Find out how to become a customer service engineer. Research the educational requirements and learn about the experience you...

How to Become a Customer Service Supervisor

Learn how to become a customer service supervisor. Research the education requirements, training information and experience...

How to Become a Customer Service Agent

Learn how to become a customer service agent. Research the job description and training requirements and find out how to start...

Customer Service Manager: Job Description & Requirements

Popular Schools

The schools in the listing below are not free but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED
    • Eligibility and relevancy of sample programs below will vary by article and program

    Online Programs

    What is your classroom preference?

  • Minimum eligibility requirements:
    • Must complete an application online and submit transcripts for their highest degree earned.

    Online Programs

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED

    Which degree level do you plan to pursue?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Must be 21 years of age or older and have completed some college or 24 years of age or older and a high school graduate for a Bachelor's degree
    • Masters degree applicants must have a Bachelors degree
    • Doctorate degree applicants must have a Masters degree

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED
    • Currently not accepting applications from Texas residents

    Online Programs

    • Associate
        • Associate of Science - Business Studies

    Which subject are you interested in?

  • Minimum eligibility requirements:
    • Undergraduate applicants must be a high school graduate or have completed GED; Graduate program applicants must have a master's degree or higher

    Online Programs

    • Master
        • MBA
    • Bachelor
        • BBA

    What is your highest level of education completed?

  • Minimum eligibility requirements:
    • Undergraduate applicants must be a high school graduate or have completed GED and completed some college. Master's degree applicants must have a bachelor's or higher.

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Applicants must have completed 12 college credits

    Online Programs

    What is your highest level of education?

  • Minimum eligibility requirements:
    • Must be a high school graduate or have completed GED

    Online Programs

    What is your highest level of education?

Popular Schools

The schools in the listing below are not free but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

Avg. Wages For Related Jobs

Source: Bureau of Labor Statistics