Network Support Engineer: Job Description, Duties and Requirements

Learn about the education and preparation needed to become a network support engineer. Get a quick view of the requirements as well as details about degree programs, job duties, and work experience to find out if this is the career for you.

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Essential Information

Network support engineers, also called network architects, design, build, and analyze computer and data systems. These professionals generally hold at least a bachelor's degree in a computer-related field and may have earned voluntary certifications. They typically have several years of related work experience as well. This career might appeal to an individual with interests in data communication, computer software, and network design.

Required Education Bachelor's degree in computer science, information systems, or engineering
Recommended Work Experience 5-10 years of IT (information technology) systems
Projected Job Growth (2012-2022)* 15% (computer network architects)
Median Salary (2013)* $95,380 (computer network architects)

Source: *U.S. Bureau of Labor Statistics

Job Description

Network support engineers ascertain user needs and system requirements in order to design, monitor, and maintain computer networks. Engineers may begin by gathering data on systems, routers, and other hardware. In this stage, engineers may also be responsible for budgeting, including estimating costs of materials and labor as well as anticipating potential future expenses. Next, these professionals may configure networks, remote access systems, computers, and periphery equipment including faxes, copiers, and scanners into one system. Once the system is running, engineers monitor system performance to ensure that demands are being met.

The U.S. Bureau of Labor Statistics predicts positions for computer network architects to increase by 15% between 2012 and 2022, which is faster than the national average. The median wage for these professionals was reported as $95,380 annually, or $45.85 hourly, as of May 2013.

Job Duties

Aside from setting up systems, network support engineers also monitor and maintain computer systems. This may include troubleshooting wide area networks, servers and routers, local area networks, and switches. Additionally, these professionals may install or upgrade software and hardware. Other duties are responding to technical inquiries, logging service and repair, creating manuals and guides, and training clients, staff, and associates.

Requirements

Education

According to the U.S. Bureau of Labor Statistics, a bachelor's degree in computer science, information technology, engineering, or another computer-related field is generally required to be a network support engineer (www.bls.gov). Students enrolled in these 4-year programs typically complete coursework in routing concepts, wireless communication, and database fundamentals. Some employers may prefer candidates who have earned an MBA with a concentration in information systems. MBA programs generally last two years and include courses in marketing and business operations, as well as information system planning and asset management.

Experience and Certification

Aside from educational requirements, network support engineers may be required to have several years of work experience. Additionally, some employers may prefer candidates who have earned voluntary industry or vendor certifications, which demonstrate proficiency in the field. The Computing Technology Industry Association (CompTIA) designates candidates who successfully complete a certification exam with a CompTIA Network+ credential. Other certifications may include Cisco Certified Network Associate or Microsoft Certified Systems Engineer.

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    Areas of study you may find at University of Pennsylvania include:
      • Graduate: Doctorate, First Professional Degree, Master
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      • Undergraduate: Associate, Bachelor
    • Computer Sciences
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    Areas of study you may find at Boston University include:
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    Areas of study you may find at Syracuse University include:
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    Areas of study you may find at Kansas State University include:
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Source: Bureau of Labor Statistics