Online Dental Receptionist Courses and Training Programs
Dental receptionists assist in the day to day operations of a dental office. While formal education isn't required for the position, many schools offer certificate and diploma programs in dental assisting. Some of these programs are available partially or fully online.
Overview of Online Dental Receptionist Courses
Dental receptionists handle a variety of office administrative duties. They are responsible for setting appointments, updating dental records and filing bills. Dental receptionists also work closely with dentists to assist in patient treatment. Most training programs and courses do not require previous experience or prerequisites aside from a high school diploma or GED. While some schools offer dental receptionist programs, others may provide broader medical receptionist training that applies to many types of clinics and medical offices. Formal training in dental assisting is often not required to become a dental receptionist, but it can lead to increased job opportunities.
Courses require the use of a computer with Internet access and word processing software. Students use online discussion boards and e-mail to communicate with instructors and fellow students. Some courses may require on-campus coursework or hands-on training at a local dental office.
List of Online Courses
Dental Terminology Course
Dental terminology is taught to students in order to familiarize them with the proper terms and names they will be using in the office and in medical records. Oral anatomy, dental procedures and terminology are common topics. In order to communicate with dentists, clients, insurance and pharmaceutical companies, students must be comfortable using specific dental terms.
Customer Service Course
Dental receptionists are usually the first person seen at a dental office, and they handle customer billing and insurance. Receptionists also engage in most telephone correspondence with patients, and therefore they must have a professional and courteous manner. This type of course teaches students how to effectively communicate with patients while maintaining consistent professionalism. Proper phone manner, letter writing and computer correspondence are also covered.
Dental Billing and Insurance Course
Students learn how to manage procedure estimates and setup dental payment plans for clients. The course discusses dental fee guides, software usage and codes. A dental receptionist has frequent communication with various insurance companies, and this course familiarizes students with insurance protocol and communication.
Laws, ethics and regulations are covered in this course. The Health Insurance Portability and Accountability Act (HIPAA) covers patient privacy laws; this course explains compliance requirements and the penalties for breaking them. Students learn procedures to keep patient medical and financial information in a manner compliant with the HIPAA.
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