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Service Advisor Training and Education Program Information

Service advisors act as liaisons between auto mechanics and customers. Training to become a service advisor incorporates knowledge of automotive services, business administration and customer service.

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Associate's Degree in Automotive Management

Students interested in becoming automotive service advisors might choose to pursue an associate's degree in automotive management. These 2-year programs help students build their automotive and business skills so they can assist customers in making informed decisions about service to their vehicles. An associate's degree in automotive management also can be beneficial for those students who want to start and manage their own service stations.

Program Coursework

Through an automotive management associate's degree program, students learn to run and market an automotive business. Many programs offer internships. Some course topics students might explore are listed below:

  • Business management
  • Marketing
  • Automotive technology
  • Interpersonal communication
  • Automotive performance analysis

Bachelor's Degree in Automotive Management

Bachelor's degree programs are often flexible enough to allow students to focus their studies on industry areas that interest them. Depending on the type of program, some schools require that students have an associate's degree or equivalent academic training before applying. Graduates of bachelor's programs typically can obtain mid-level automotive management positions.

Program Coursework

On the bachelor's level, automotive management courses focus mainly on management and customer service training, although they also reinforce automotive repair topics. Most programs require an internship. Some program topics that may be covered include the following:

  • Business finance
  • Environmental laws and practices
  • Sales and marketing
  • Customer relations
  • Engines, transmissions and brake inspections
  • Automotive electrical systems standards

Employment Outlook and Salary Information

The U.S. Bureau of Labor Statistics includes service advisors among installation, maintenance and repair-related workers. Job opportunities for automotive service technicians and mechanics were forecast to increase by 17 percent in the decade spanning 2010 through 2020 (www.bls.gov).

Salaries for automobile service advisors ranged from $24,223-$68,566 in November 2013, according to PayScale.com. The highest paying industries for service advisors included automobile oil change and lubrication shops, wholesale heavy duty truck dealerships and automobile repair garages.

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Source: Bureau of Labor Statistics