Service Support Manager: Job Description and Requirements

Service support managers coordinate and supervise internal and external operations for organizations. These professionals may provide administrative assistance for sales, accounting and communications. Managers typically have a postsecondary education in business administration or a related field.

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Job Description for a Service Support Manager

Service support managers plan, administer and execute daily business activities. In smaller organizations, these professionals may act as office administrators, overseeing all operations from answering phones to supervising personnel. In larger organizations, managers may specialize in a specific service, such as facility maintenance or contract administration.

General Service Support Managers

Also known as office managers, general service support managers design and implement efficient processes to ensure smooth business operations. Managers may create training programs, generate financial reports and maintain office supply inventories. Additionally, office administrators might help develop safety policies, evaluate personnel and enforce disciplinary measures.

Facility Managers

Facility managers plan and supervise the daily operations within a business space. Responsibilities may include inspecting malfunctioning equipment, supervising custodial workers and planning maintenance schedules. Facility managers also make decisions regarding energy expenditure of heating, cooling and lighting systems. Buildings and grounds managers are responsible for ensuring compliance with government health and sanitation standards.

Contract Administrators

Service support managers who have expertise in preparation, negotiation and evaluation of requisition and labor agreements are called contract administrators. These administrators are responsible for reviewing equipment, products and service contracts. Duties may range from reviewing compensation benefits for employees to researching new telecommunications services. Other tasks may include maintaining agreement records and consulting with contract attorneys.

Educational Requirements

According to the U.S. Bureau of Labor Statistics, although some employers may accept applicants who have a high school diploma and related experience, many prefer candidates who have a postsecondary degree (www.bls.gov). Prospective managers may consider an associate's or bachelor's degree program in business administration or a related field. These programs might include courses in accounting and organizational behavior. Students considering a career in contract administration may opt to take courses in cost analysis and business law.

Students interested in becoming property managers may prefer programs in real estate or facilities management. Programs offer courses in blueprint reading, drafting and computer-aided design. Students also may consider courses in business and maintenance management.

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