Spa Receptionist: Job Duties, Description and Requirements

Spa receptionists work in hotels, resorts and other private spas. Spas provide customers with products and services that improve their appearance and skin, as well as body and foot massages and other relaxation services. Spa receptionists provide telephone support for staff members. They are also the first impression that is given to customers and potential customers who visit the spa.

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Job Duties

Spa receptionists are responsible for answering the telephone, transferring calls, taking accurate messages, greeting customers, cashiering, giving tours of the spa facility and scheduling appointments. Their duties also include notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.

Their duties may also include light administrative and clerical duties, such as opening and distributing mail, filing, data entry and the preparation of letters and documents.

Job Description

Receptionists meet and greet customers, providing a positive and friendly attitude. Receptionists check in customers as they arrive for their scheduled appointments. They also schedule new appointments and answer all calls that come into the spa. They may also provide daily maintenance of the spa's lobby or reception area. Caring for office furniture, plants and periodicals are some examples of these additional duties.

Requirements to Become a Spa Receptionist

A minimum of a high school diploma or equivalency is generally preferred among employers. Employers also require excellent customer service skills and strong interpersonal skills. Professionalism is also required and prior customer service or office experience is preferred.

Though not required, potential receptionists can gain the skills necessary to enter this career by earning a non-degree receptionist certificate. Many community colleges and technical schools offer such programs. Some course topics may include basic office procedures, computer skills, speaking skills, word processing and writing skills.

The ability to operate basic office equipment, such as a calculator, dictation equipment, a fax machine, copy machine and scanner, are often required. Knowledge of computers and software programs, such as accounting, scheduling, e-mail and word processing software may also be helpful.

Career Outlook

The U.S. Bureau of Labor Statistics (BLS) reported that receptionists in general could expect a 14% job growth from 2012-2022, which was about average. Candidates with prior work experience and computer technology knowledge should have the best opportunities. Receptionists employed at personal care services earned an average wage of $22,320 in May 2013, according to the BLS. The mean annual wage for all receptionists was $27,450 the same year.

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Source: Bureau of Labor Statistics