Bank Teller Courses and Certificate Program Information
Read about courses and hands-on experience commonly included in a bank teller certificate program. Learn about job growth, potential salary and certification possibilities.
Although not all bank teller positions require postsecondary education, earning a certificate might help individuals learn the job faster and more efficiently than they would through on-the-job training. Applicants to bank teller programs generally must be high school graduates or have a GED.
Certificate programs for prospective bank tellers instruct students on topics such as financial transactions, sales, compliance, security procedures and customer service. Some programs include paid internships with local financial institutions. The time it takes to earn a certificate can vary from a few weeks to a year. Graduates might be eligible for professional certification as a bank teller.
Students might participate in role-play scenarios and other hands-on training techniques. They usually learn about fraud prevention, teller duties, loan processing and credit payments. Other coursework might cover:
- Word processing
- Business topics
- Human relations
- Business communications
- Customer service
- Computer skills
Employment Outlook and Salary Info
The U.S. Bureau of Labor Statistics (BLS) reported that bank tellers could see six percent job growth between 2008 and 2018, which was slower than the average for all other occupations (www.bls.gov). The increase was attributed to banks opening more locations as well as keeping branches open later and operating on weekends.
The BLS reported that the mean annual wage for bank tellers was $24,980 as of May 2010. The top-paying states for tellers were Alaska, Massachusetts, Connecticut and Rhode Island, according to the BLS.
The American Bankers Association's Institute of Certified Bankers (ICB) offers certification for qualified individuals. Applicants for the Certified Bank Teller (CBT) designation must have at least six months of work experience and pass an exam that covers areas such as sales, service, teller operations and ethics (www.aba.com). They also must present a letter of recommendation and sign an ethics statement. Certification must be renewed every three years, which requires completion of six hours of continuing education.
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