Be an ATM Technician: Career Overview and Training Requirements
Find out how to become an ATM technician. Research the education and training requirements and learn about the experience you need to advance your career in ATM technology.
Do I Want to Be an ATM Technician?
Workers who install, maintain and repair automated teller machines (ATMs), usually for financial institutions, are known as ATM technicians. Heavy lifting is sometimes required, and some techs must be available 'on call' to repair machines during weekends, evenings and holidays.
While a high school diploma may allow entry-level employment into this field, some electronics training and knowledge are required. Individuals interested in becoming ATM technicians may seek a certificate or an associate's degree in mechatronic technology, computer science or a related major. The following table outlines some common requirements to become an ATM technician.
|Degree Level||Certificate or associate's degree preferred*|
|Degree Field||Electronics, computer science**, mechatronic technology**|
|Experience||At least 1-3 years of experience servicing ATM or office machine equipment**|
|Key Skills||Strong communication, analytical and customer service skills*, manual dexterity*, troubleshooting skills*, ability to multi-task**|
|Computer Skills||PC and software installation knowledge|
|Technical Skills||Understanding of ATM technology and equipment desired**, knowledge of mechanical equipment*|
|Additional Requirements||Ability to lift 50 pounds**, a clean driving record**, willingness to travel to make service calls**, ability to respond to emergency dispatch calls**, background investigation may be required by employer**|
Sources: *U.S. Bureau of Labor Statistics, **CareerBuilder.com job postings from November 2012
Step 1: Obtain Electronics Training
According to the U.S. Bureau of Labor Statistics (BLS), ATM technicians are classified under computer, ATM and office machine repairers. The BLS noted that employers prefer ATM workers who have training in electronics from a vocational school or from military experience. To get this education, individuals may earn an associate's degree or a certificate in mechatronics technology, computer science or manufacturing technology. These programs are found at community colleges and technical schools. Coursework covers topics such as mechanical systems, microprocessor instrumentation, digital electronics, operating systems and business machines.
Step 2: Seek Employment
ATM technician jobs are generally available within the financial services industry, especially among banks and credit unions. According to November 2012 job postings for ATM technicians and repairers on CareerBuilder.com, employers sought applicants to install, operate and repair ATM equipment, train others in the proper use of ATMs, respond to emergency trouble calls in a timely manner and prepare logs and reports regarding their work.
Employers sought applicants with a minimum of 1-3 years of experience who possessed an associate's degree in computer science, electronics or a trade school degree. Candidates also needed to have good customer relations skills and be willing to drive to various service locations.
Step 3: Pursue a Professional Credential
ATM technicians interested in demonstrating their knowledge and skills may earn professional credentials. The Electronics Technicians Association (ETA) offers various certifications for electronic technicians, including ATM workers. The association offers certification examinations at locations across the country, with some exams available online. There are also levels of certification, from the student and associate electronics credentials to the journeyman and master's credentials.
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