Copier Technician Career Training and Education Requirements
Copy-machine repairers need the electronics and mechanical skills to fix broken copiers. They may work at a central location - sometimes called the bench - fixing machines that are sent in by customers, or as field service technicians, who repair machines in the business locations of their customers. This job takes mechanical aptitude and an associate degree in electronics.
Copy Machine Repair Career Duties
Copy machine repairers fix broken, defective or dirty copy machines. They troubleshoot to find the reasons for poor copy quality, which is often caused by defective or dirty parts, such as lamps, mirrors and lenses. They may repair or replace printheads, which wear out from overuse or mass copying. They use a variety of tools, including multimeters, pliers and screwdrivers.
A bench repairer makes repairs sent into a shop. A field service repairer who works in clients' offices needs to have a neat appearance, an ability to maintain and develop good customer relations and a valid driver's license.
Field service technicians may be responsible for the scheduled periodic maintenance of a company car. They need to be able to work under stress without supervision. They communicate with the central office using handheld mobile email and phone devices. They also write reports.
Copy machines don't break down as often as they used to and most are less expensive to replace, so the number of jobs in this field is declining. It's important for copier technicians to be adequately trained in order to compete.
Employers prefer a high school diploma, an associate degree in electronics, and 3-5 years of experience, generally working with top office-machine brands. In addition, most employers look for a high level of attention to detail, good computer skills and an ability to reassemble copiers when needed. Copy machine repair technicians need to be able to write clearly and understand technical manuals.
Large office-machine companies may provide on-the-job training in copy machine repair and in fixing related types of machines, including ATM's. The Electronics Technicians Association (ETA) certifies such workers (www.eta-i.org). The International Society of Certified Electronics Technicians (ISCET) certifies associate electronics technicians with a multiple-choice test of math, basic electronics, AC and DC circuitry and troubleshooting (www.iscet.org). Those who pass are certified for four years.
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