Career Overview Customer Service Management

Just as customer service representatives serve as moderators between an organization and its client base, customer service managers create a link between customer service workers and the businesses they represent. Customer service management professionals ensure that representatives are executing company policies correctly, are knowledgeable about such policies, and are establishing proper customer-business relationships. These professionals also resolve employee grievances, handle employee scheduling and time cards and are usually very involved in the representative training process. Customer service managers must be able to communicate effectively, be efficient problem solvers and be prepared to deal with customers directly should the need arise.

A customer service manager is not usually required to hold a degree, but a course of study in management or a related area could be an advantage to prospective employees. Most schools, colleges, and universities offer such programs. Students should expect to learn the fundamentals of management, business theory, leadership, communications, and more.

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Top Schools for Customer Service Management

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Sullivan University

Areas of study you may find at Sullivan University include:

• Non-Degree: Certificate Programs, Diploma
• Undergraduate Studies: Associate, Bachelor Degrees

• Business Programs
  • Accounting and Bookkeeping Programs
  • Business and Commerce Studies
  • Business Management and Operations Degrees
    • Customer Service Management
    • General Business Administration Studies
  • Business Marketing Degrees
  • Sales and Merchandising Studies

Select the city nearest you:

• Kentucky campuses: Fort Knox, Fort Knox, Lexington, Lexington, Louisville Louisville

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YTI Career Institute

Areas of study you may find at YTI Career Institute include:

• Non-Degree: Diploma
• Undergraduate Studies: Associate

• Business Programs
  • Accounting and Bookkeeping Programs
  • Business Management and Operations Degrees
    • Customer Service Management
    • General Business Administration Studies
  • Business Marketing Degrees
  • Hospitality Management

Learn More About the York, PA Campus

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University of Phoenix

Areas of study you may find at University of Phoenix include:

• Graduate Degrees: Master Programs
• Non-Degree: Certificate Programs
• Undergraduate Studies: Bachelor Degrees

• Business Programs
  • Accounting and Bookkeeping Programs
  • Business Finance
  • Business Management and Operations Degrees
    • eCommerce
    • General Business Administration Studies
    • Operations Management Degrees
    • Public and Nonprofit Organizational Management
  • Business Marketing Degrees
  • Business Support and Administrative Services
  • Human Resource Management
  • Information System Management
  • International Business Studies

Select the city nearest you:

• I prefer distance learning and online degrees
• Alabama campus: Birmingham Birmingham
• Arizona campus: Phoenix Phoenix
• California campuses: Bakersfield , Bakersfield, Diamond Bar , Diamond Bar, Sacramento , Sacramento, San Diego , San Diego, San Jose San Jose
• Colorado campus: Colorado Springs Colorado Springs
• Georgia campus: Augusta Augusta
• Hawaii campus: Honolulu Honolulu
• Idaho campus: Meridian Meridian
• New Mexico campus: Albuquerque Albuquerque
• Nevada campus: Las Vegas Las Vegas
• Texas campus: Houston Houston
• Virginia campus: Richmond Richmond
• Washington campus: Seattle Seattle

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Strayer University Online

Areas of study you may find at Strayer University Online include:

• Graduate Degrees: Master Programs
• Non-Degree: Certificate Programs, Diploma
• Undergraduate Studies: Associate, Bachelor Degrees

• Business Programs
  • Accounting and Bookkeeping Programs
  • Business Economics Programs
  • Business Finance
  • Business Management and Operations Degrees
    • Business Mgmt and Operations, Other
    • eCommerce
    • General Business Administration Studies
    • Operations Management Degrees
    • Public and Nonprofit Organizational Management
    • Purchases, Acquisitions, and Contracts Management
  • Business Marketing Degrees
  • Business Support Services
  • Entrepreneurship and Small Business Development
  • Hospitality Management
  • Human Resource Management
  • Information System Management
  • International Business Studies
  • Specialized Sales
  • Taxation Programs & Degrees

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Strayer University

Areas of study you may find at Strayer University include:

• Graduate Degrees: Master Programs
• Non-Degree: Certificate Programs, Diploma
• Undergraduate Studies: Associate, Bachelor Degrees

• Business Programs
  • Accounting and Bookkeeping Programs
  • Business Economics Programs
  • Business Finance
  • Business Management and Operations Degrees
    • Business Mgmt and Operations, Other
    • eCommerce
    • General Business Administration Studies
    • Operations Management Degrees
    • Public and Nonprofit Organizational Management
    • Purchases, Acquisitions, and Contracts Management
  • Business Marketing Degrees
  • Business Support Services
  • Entrepreneurship and Small Business Development
  • Hospitality Management
  • Human Resource Management
  • Information System Management
  • International Business Studies
  • Specialized Sales
  • Taxation Programs & Degrees

Select the city nearest you:

• Alabama campus: Birmingham Birmingham
• Columbia (D.C.) campus: Washington Washington
• Florida campuses: Maitland , Maitland, Orlando , Orlando, Tampa Tampa
• Georgia campuses: Atlanta , Atlanta, Morrow , Morrow, Roswell Roswell
• Kentucky campuses: Lexington , Lexington, Louisville Louisville
• Maryland campuses: Baltimore , Baltimore, Millersville , Millersville, Owings Mills , Owings Mills, Rockville , Rockville, Suitland Suitland
• North Carolina campuses: Charlotte , Charlotte, Greensboro , Greensboro, Huntersville , Huntersville, Morrisville , Morrisville, Raleigh Raleigh
• Pennsylvania campuses: Cranberry Township , Cranberry Township, King of Prussia , King of Prussia, Philadelphia , Philadelphia, Pittsburgh , Pittsburgh, Springfield , Springfield, Trevose Trevose
• South Carolina campuses: Columbia , Columbia, Greenville , Greenville, North Charleston North Charleston
• Tennessee campuses: Memphis , Memphis, Nashville Nashville
• Virginia campuses: Alexandria , Alexandria, Arlington , Arlington, Ashburn , Ashburn, Chesapeake , Chesapeake, Fredericksburg , Fredericksburg, Glen Allen , Glen Allen, Manassas , Manassas, Midlothian , Midlothian, Newport News , Newport News, Virginia Beach , Virginia Beach, Woodbridge Woodbridge

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Westwood College

Areas of study you may find at Westwood College include:

• Non-Degree: Diploma
• Undergraduate Studies: Associate, Bachelor Degrees

• Business Programs
  • Business Management and Operations Degrees
    • eCommerce
    • General Business Administration Studies
  • Business Marketing Degrees
  • Construction Mgmt
  • Hospitality Management
  • Information System Management
  • Specialized Sales

Learn More About the Denver, CO Campus

Ashford University

Areas of study you may find at Ashford University include:

• Graduate Degrees: Master Programs
• Undergraduate Studies: Associate, Bachelor Degrees

• Business Programs
  • Accounting and Bookkeeping Programs
  • Business Communications
  • Business Economics Programs
  • Business Management and Operations Degrees
    • General Business Administration Studies
    • Public and Nonprofit Organizational Management
  • Business Marketing Degrees
  • Hospitality Management
  • Human Resource Management

Learn About Ashford University's Online Degrees

Kaplan University

Areas of study you may find at Kaplan University include:

• Graduate Degrees: Master Programs
• Non-Degree: Certificate Programs
• Undergraduate Studies: Associate, Bachelor Degrees

• Business Programs
  • Accounting and Bookkeeping Programs
  • Business and Commerce Studies
  • Business Communications
  • Business Finance
  • Business Management
  • Business Management and Operations Degrees
    • Business Mgmt and Operations, Other
    • General Business Administration Studies
    • Logistics, Distribution, and Materials Management
    • Office Management Programs
    • Operations Management Degrees
  • Business Marketing Degrees
  • Entrepreneurship and Small Business Development
  • Hospitality Management
  • Human Resource Management
  • Information System Management
  • Insurance
  • International Business Studies
  • Sales and Merchandising Studies

Select the city nearest you:

• I prefer distance learning and online degrees
• Iowa campuses: Cedar Falls , Cedar Falls, Davenport Davenport
• Nebraska campus: Lincoln Lincoln

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The Art Institutes

Areas of study you may find at The Art Institutes include:

• Non-Degree: Certificate Programs, Coursework Studies, Diploma, Non-Degree Programs, General Degrees
• Undergraduate Studies: Associate, Bachelor Degrees

• Business Programs
  • Business Marketing Degrees
  • Hospitality Management
  • Specialized Sales

Select the city nearest you:

• Minnesota campus: Minneapolis Minneapolis
• Pennsylvania campus: Pittsburgh Pittsburgh

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Grand Canyon University

Areas of study you may find at Grand Canyon University include:

• Graduate Degrees: Master Programs
• Undergraduate Studies: Bachelor Degrees

• Business Programs
  • Accounting and Bookkeeping Programs
  • Business Finance
  • Business Management
  • Business Management and Operations Degrees
    • General Business Administration Studies
  • Business Marketing Degrees
  • Entrepreneurship and Small Business Development

Learn About Grand Canyon University's Online Programs