Online Classes to Be a Medical Receptionist
Online classes for medical receptionists are not common. On the other hand, classes are quite common in campus-based medical receptionist training programs, which thoroughly cover every aspect of the field. However, no course specific to medical reception is offered in most of these programs.
Differences between Online and On-Campus Programs for Medical Receptionists
The basic differences between on-campus and online medical receptionist programs, in addition to the number of programs available, are the variety of courses included in the program. Classes in on-campus programs that do not appear in online programs include studies of phone systems navigation, legal and ethical standards, job search skills, and reading medical reports.
The biggest advantage of online programs is that students may attend classes and complete work at their own convenience. A commonality between online and on-campus medical receptionist programs is that each leads to a certificate of completion.
Online Medical Receptionist Classes
Basic Office Computer Skills
Courses are offered to introduce or increase basic office computer skills. These include courses in Windows - XP, Vista or Windows 7, keyboarding, Microsoft Word and Excel. In each of these, students will learn to create and manage files and folders and use a variety of software programs.
Medical Office Procedures
This program stresses electronic procedures, including reception, communications, scheduling appointments, telephone procedures, managing records and entering daily transactions. Students will also study banking procedures, payroll management, billing and collections and inventory management. Computer simulations of medical offices are used to help students build practical skills.
Skills in Customer Contact
This course will teach students the foundational skills of excellent customer service. Students will learn about the identification of external and internal customers, good listening skills and techniques for asking questions. The area of customer service representatives is also examined.
Medical Language for Office Professionals
Students will learn the formation of medical terms and the meanings of many word roots, suffixes and prefixes. They will learn how to pronounce complicated medical words by understanding their elements. They will receive an introduction to how terms relate to health practices evaluation.
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