AAS in Business Administration - Customer Service

Official Program Name:

Associate of Applied Science in Business Administration with a career focus area in Customer Service

School Offering Program:

Kaplan University

Degree Level:

Associate of Applied Science

Program Description:

Kaplan University's Associate of Applied Science in Business Administration program with a career focus area in Customer Service is designed to teach students about communications, math, accounting, management, human resources, and marketing. Specialization courses give students the opportunity to learn about promotional tools, using these tools to increase customer market share, consumer behavior, customer management, customer loyalty, effective relationship-building strategies, interpersonal communications, and public speaking for professionals. This program is also intended to teach the impact of laws and regulations on business, the tasks and responsibilities of managers, technology and software applications, and using critical thinking in real-life situations. Students have the opportunity to complete a management capstone course.

Learning Format:

Online

Program Length/Total Credits Required:

90 credits. Kaplan University defines an academic year as the time in which a full-time student is expected to complete three terms of instructional time. Full-time students are expected to complete at least 36 credit hours within the academic year.

Financial Aid Available:

Financial aid is available for those who qualify. Aid opportunities include federal grants; military aid; and federal, state, and private lending programs.

Required Courses for an Associate of Applied Science in Business Administration With a Career Focus Area in Customer Service:

Degree program and course requirements are subject to change. Contact Kaplan University to confirm the most accurate information before enrolling in a program.

Core Requirements

• 100/200-level: Communication Course (5 credits)
• 100/200-level: Mathematics Course (5 credits)
• 200-level: Communication Course (5 credits)

Major Requirements

• CS 113: Academic Strategies for the Business Professional
• AB 112: Accounting for Nonaccounting Majors OR
• AB 114: Accounting I (5 credits)
• AB 140: Introduction to Management (5 credits)
• AB 203: Human Resources Management OR
• AB 209: Small Business Management (5 credits)
• AB 204: Macroeconomics OR
• AB 220: Global Business OR
• AB 224: Microeconomics (5 credits)
• AB 219: Marketing (5 credits)
• AB 299: Associate's Capstone in Management (5 credits)
• MM 255: Business Math (5 credits)

Customer Service Specialization Courses

• AB 202: Building Customer Service Sales and Loyalty (5 credits)
• AB 221: Customer Service (5 credits)
• CM 206: Interpersonal Communications (5 credits)
• CM 214: Public Speaking for the Professional (5 credits)

Post Graduation Opportunities

Furthering Your Education:

Students who complete Kaplan University's Associate of Applied Science in Business Administration with a career focus area in Customer Service could be interested in pursuing a bachelor's degree in the business field.* A Bachelor's degree could increase knowledge of business and dealing with others while possibly preparing graduates for advancement in the business industry.†

Bachelor's degree options include but are not limited to:

• Bachelor of Science in Business Administration
• Bachelor of Science in Communication
• Bachelor of Science in Business Administration with a career focus area in retail management
• Bachelor of Science in Business Administration with a career focus area in management
• Bachelor of Science in Business Administration with a career focus area in sales management

Career Paths:

Graduates of Kaplan University's Associate of Applied Science in Business Administration with a career focus area in Customer Service could pursue employment in businesses or customer service departments.** They could deal with customer questions or complaints.

Positions that students could pursue include‡:

• Account manager
• Call center representative
• Customer care agent
• Customer interaction management specialist
• Customer service coordinator
• Customer service representative
• Customer service specialist
• Enrollment manager
• Retail salesperson