Spa Manager Job Description, Duties and Requirements
Spa managers are in charge of spas that can be found in a variety of locations and settings, such as health clubs, cruise ships, resorts, mineral springs and hotels. Spas offer a broad range of health and beauty treatments that can include cosmetic procedures, massage, facials, waxing, aromatherapy and steam baths.
Spa mangers are responsible for the day-to-day operations of health or beauty spas. They manage a spa's finances, employees and services. Spas can differ greatly in size, from small privately owned boutiques to large health spas located in resorts and hotels.
In many smaller spas, managers often perform business tasks, as well as working directly with customers providing select spa services. In large spas, a manager's duties are often concentrated on the business itself and may have assistants that deal with employees and customers.
Duties of a spa manager vary according to the services provided by the spa. Many of the tasks are business-related and can include recordkeeping, conducting promotional campaigns, maintaining stock inventories and payroll management.
Employee-related responsibilities of a spa manager typically include the hiring, training and supervision of staff. Mangers typically create weekly work schedules, train new employees and arrange staff workshops on new techniques and procedures.
Although there are no mandatory requirements for spa managers, employers often prefer job candidates who have some type of formal education or training. Many technical schools, colleges and universities offer associate and bachelor's degrees in hospitality, resort or small business management. These courses train students in the fundamentals of running a business that is based on providing unique customer services.
Training or licensure in different types of massage, cosmetology and different types of beauty treatments may also be desirable for individuals looking for spa management positions. Many professional managers routinely take continuing education courses to keep up with trends in alternative therapies, beauty care and hospitality service.
Professionals who manage their own spas typically need additional training in small business management. They need to understand local and state licensing requirements, municipal health regulations and federal and state tax laws. Local chamber of commerce groups and small business coalitions often offer instructional classes in these matters, usually for a nominal fee.
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